Bank's Responsibility for Mistakes Made by Outsourced Workers

Galang Ramadhan Djokdja; Adonia Ivone Laturette; La Ode Angga

doi:10.47268/pamali.v5i2.3439

Bank's Responsibility for Mistakes Made by Outsourced Workers

Galang Ramadhan Djokdja⁽¹⁾, Adonia Ivone Laturette⁽²⁾, La Ode Angga⁽³⁾

(1) Faculty of Law, Universitas Pattimura, Ambon, Indonesia
(2) Faculty of Law, Universitas Pattimura, Ambon, Indonesia
(3) Faculty of Law, Universitas Pattimura, Ambon, Indonesia

Corresponding Author

Abstract

Introduction: In terms of national development, especially in the field of employment, Indonesia prioritizes achieving the greatest possible welfare for the working community. Every citizen has the right to obtain decent work as regulated in Article 27 paragraph (2) of the 1945 Constitution of the Republic of Indonesia as the Constitutional Basis of the Republic of Indonesia, which states.

Purposes of the Research: The purpose of this study is to find out and analyze the banking party's responsibility for errors made by outsourcing workers. This study helps in seeing the procedures and Banking Responsibility for Errors Committed by Outsourced Workers.

Methods of the Research: The research method used in this writing is normative research methods. Thus, this research collects data using library research, namely in the form of scientific materials such as legislation, books, official documents, publications and research results.

Results Main Findings of the Research: Based on Article 29 of Financial Services Authority Regulations Number 1/POJK.07/2013 concerning consumer protection in the financial services sector, which states that financial service business actors or banks are obliged to be responsible for customer losses arising from errors and/or negligence of workers, both permanent workers and outsourced workers. financial service business actors and/or third parties working for the interests of financial service business actors. However, if the customer's loss arises from the customer's own error and/or negligence, the bank is not responsible for the loss.

Keywords

Bank; Responsibility; Outsourced Workers

DOI

10.47268/pamali.v5i2.3439

Published

2025-07-31

How To Cite

APA: Djokdja, G.R., Laturette, A.I., & Angga, L.O. (2025). Bank's Responsibility for Mistakes Made by Outsourced Workers. PAMALI: Pattimura Magister Law Review, 5(2), 392-405. DOI: https://doi.org/10.47268/pamali.v5i2.3439.

IEEE: G.R. Djokdja, A.I. Laturette, and L.O. Angga, "Bank's Responsibility for Mistakes Made by Outsourced Workers", Pamali Pattimura Magister Law Rev., vol. 5, no. 2, pp. 392-405, Jul. 2025. Accessed on: Oct. 2, 2025. [Online]. Available DOI: https://doi.org/10.47268/pamali.v5i2.3439

Harvard: Djokdja, G.R., Laturette, A.I., and Angga, L.O., (2025). "Bank's Responsibility for Mistakes Made by Outsourced Workers". PAMALI: Pattimura Magister Law Review, Volume 5(2), pp. 392-405. [Online]. Available DOI: https://doi.org/10.47268/pamali.v5i2.3439 (Accessed on: 2 October 2025)

Chicago: Djokdja, Galang Ramadhan, Adonia Ivone Laturette, and La Ode Angga. "Bank's Responsibility for Mistakes Made by Outsourced Workers." PAMALI: Pattimura Magister Law Review 5, no. 2 (July 31, 2025): 392-405. Accessed October 2, 2025. doi:10.47268/pamali.v5i2.3439

Vancouver: Djokdja GR, Laturette AI, Angga LO. Bank's Responsibility for Mistakes Made by Outsourced Workers. Pamali Pattimura Magister Law Rev. [Internet]. 2025 Jul 31 [cited 2025 Oct 2];5(2):392-405. Available from: https://doi.org/10.47268/pamali.v5i2.3439

MLA 8th: Djokdja, Galang Ramadhan, Adonia Ivone Laturette, and La Ode Angga. "Bank's Responsibility for Mistakes Made by Outsourced Workers." PAMALI: Pattimura Magister Law Review, vol. 5, no. 2, 31 Jul. 2025, pp. 392-405, doi:10.47268/pamali.v5i2.3439. Accessed 2 Oct. 2025.

BibTeX:

@article{pamali3439,
		author = {Galang Djokdja and Adonia Laturette and La Angga},
		title = {Bank's Responsibility for Mistakes Made by Outsourced Workers},
		journal = {PAMALI: Pattimura Magister Law Review},
		volume = {5},
		number = {2},
		year = {2025},
		keywords = {Bank; Responsibility; Outsourced Workers},
		abstract = {Introduction: In terms of national development, especially in the field of employment, Indonesia prioritizes achieving the greatest possible welfare for the working community. Every citizen has the right to obtain decent work as regulated in Article 27 paragraph (2) of the 1945 Constitution of the Republic of Indonesia as the Constitutional Basis of the Republic of Indonesia, which states.Purposes of the Research: The purpose of this study is to find out and analyze the banking party's responsibility for errors made by outsourcing workers. This study helps in seeing the procedures and Banking Responsibility for Errors Committed by Outsourced Workers.Methods of the Research: The research method used in this writing is normative research methods. Thus, this research collects data using library research, namely in the form of scientific materials such as legislation, books, official documents, publications and research results.Results Main Findings of the Research: Based on Article 29 of Financial Services Authority Regulations Number 1/POJK.07/2013 concerning consumer protection in the financial services sector, which states that financial service business actors or banks are obliged to be responsible for customer losses arising from errors and/or negligence of workers, both permanent workers and outsourced workers. financial service business actors and/or third parties working for the interests of financial service business actors. However, if the customer's loss arises from the customer's own error and/or negligence, the bank is not responsible for the loss.},
				issn = {2775-5649},		pages = {392--405}			doi = {10.47268/pamali.v5i2.3439},
				url = {https://fhukum.unpatti.ac.id/jurnal/pamali/article/view/3439}
		}

RefWorks:

Citation format: Download Citation:

Andi Hamzah, Kamus Hukum, Jakarta: Ghalia Indonesia, 2005.

Busyra Azheri, Corporate Social Responsibility dari Voluntary menjadi Mandotary, Jakarta: Raja Grafindo Perss, 2011.

Depdiknas, Kamus Besar Bahasa Indonesia, Jakarta: Balai Pustaka, 2005.

Hans Kalsen, Teori Umum tentang Hukum dan Negara, Bandung: Raja Grafindo Persada 2006.

HR. Ridwan, Hukum Administrasi Negara, Jakarta: Raja Grafindo Persada, 2006.

Libertus Jehani, Hak-Hak Karyawan Kontrak, Jakarta: Forum Sahabat, 2011.

Muhammad Djumhana, Rahasia Bank (Ketentuan dan Penerapannya di Indonesia, Bandung: Citra Aditya Bakti.

Muhammad Djumhana, Hukum Perbankan di Indonesia, Bandung: Citra Aditya Bakti, 2012.

Purbacaraka, Perihal Kaedah Hukum, Bandung: Citra Aditya, 2010.

Richardus Eko Indrajit and Djokropranoto, Proses Bisnis Outsourcing, Jakarta, Grasindo, 2003.

Ridwan Khairandy, Hukum Kontrak Indonesia Dalam Perspektif Perbandingan, Yogyakarta: FH UII Press, 2014.

Romli Atmasasmita, Globalisasi Kejahatan Bisnis, Jakarta: Prenada Media Grup, 2010.

Satjipto Rahardjo, Ilmu Hukum, Bandung: Citra Aditya Bakti, 2000.

Seorjono Soekanto and Sri Mamuji, Pengantar Penelitian Hukum, Jakarta: UI Press, 1986.

Sudibyo, Darmadi, et.al, 2006, Budaya Kerja Perbankan: Jalan Lurus Menuju Integritas, Jakarta: Pustaka LP3ES Indonesia, 2006.

Titik Triwulan dan Shinta, Perlindungan Hukum Bagi Pasien, Jakarta: Prestasi Pustaka, 2010.

Widiyono, Wewenang Dan Tanggung Jawab Bogor; Ghalia Indonesia, 2004.

Full Text: PDF

Article Metrics

Abstract View grafik

: 9 times
PDF icon PDF

Download : 8 times


Dublin Core		PKP Metadata Items	Metadata for this Document

1.	Title	Title of document	Bank's Responsibility for Mistakes Made by Outsourced Workers

2.	Creator	Author's name, affiliation, country	Galang Ramadhan Djokdja; Faculty of Law, Universitas Pattimura, Ambon; Indonesia

2.	Creator	Author's name, affiliation, country	Adonia Ivone Laturette; Faculty of Law, Universitas Pattimura, Ambon; Indonesia

2.	Creator	Author's name, affiliation, country	La Ode Angga; Faculty of Law, Universitas Pattimura, Ambon; Indonesia

3.	Subject	Discipline(s)

3.	Subject	Keyword(s)	Bank; Responsibility; Outsourced Workers

4.	Description	Abstract	Introduction: In terms of national development, especially in the field of employment, Indonesia prioritizes achieving the greatest possible welfare for the working community. Every citizen has the right to obtain decent work as regulated in Article 27 paragraph (2) of the 1945 Constitution of the Republic of Indonesia as the Constitutional Basis of the Republic of Indonesia, which states.Purposes of the Research: The purpose of this study is to find out and analyze the banking party's responsibility for errors made by outsourcing workers. This study helps in seeing the procedures and Banking Responsibility for Errors Committed by Outsourced Workers.Methods of the Research: The research method used in this writing is normative research methods. Thus, this research collects data using library research, namely in the form of scientific materials such as legislation, books, official documents, publications and research results.Results Main Findings of the Research: Based on Article 29 of Financial Services Authority Regulations Number 1/POJK.07/2013 concerning consumer protection in the financial services sector, which states that financial service business actors or banks are obliged to be responsible for customer losses arising from errors and/or negligence of workers, both permanent workers and outsourced workers. financial service business actors and/or third parties working for the interests of financial service business actors. However, if the customer's loss arises from the customer's own error and/or negligence, the bank is not responsible for the loss.

5.	Publisher	Organizing agency, location	Postgraduate Program in Law, Pattimura University

6.	Contributor	Sponsor(s)

7.	Date	(YYYY-MM-DD)	2025-07-31

8.	Type	Status & genre	Peer-reviewed Article

8.	Type	Type

9.	Format	File format	PDF

10.	Identifier	Uniform Resource Identifier	https://fhukum.unpatti.ac.id/jurnal/pamali/article/view/3439

10.	Identifier	Digital Object Identifier	10.47268/pamali.v5i2.3439

11.	Source	Title; vol., no. (year)	PAMALI: Pattimura Magister Law Review; Vol 5, No 2 (2025): JULY

12.	Language	English=en	en

13.	Relation	Supp. Files

14.	Coverage	Geo-spatial location, chronological period, research sample (gender, age, etc.)

15.	Rights	Copyright and permissions	Copyright: Authors who publish their manuscripts in this Journal agree to the following conditions: 1. The copyright in each article belongs to the author, as well as the right to patent. 2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal. 3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work. 4. Authors have the right to self-archiving of the article (Author Self-Archiving Policy) Licence : PAMALI: Pattimura Magister Law Review is disseminated based on the Creative Commons Attribution-NonCommercial 4.0 International license terms. This license allows anyone to copy and redistribute this material in any form or format, compose, modify, and make derivatives of this material for any purpose. You cannot use this material for commercial purposes. You must specify an appropriate name, include a link to the license, and certify that any changes have been made. You can do this in a way that is appropriate, but does not imply that the licensor supports you or your use. This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License..