Studi Komparasi Hukum Perlindungan Konsumen dalam Transaksi Jual Beli Online antara Indonesia dengan Malaysia
), Winda Fitri(2), Ninne Zahara Silviani(3)
(1) Fakultas Hukum Universitas Internasional Batam, Batam, Indonesia
(2) Fakultas Hukum Universitas Internasional Batam, Batam, Indonesia
(3) Fakultas Hukum Universitas Internasional Batam, Batam, Indonesia
Corresponding Author
Abstract
Introduction: Legal protection of consumer in online buying and selling transactions is an urgency in today’s developments. Statistical data from National Consumer Protection Agency shows that from the beginning of 2024 until now receiving complaints from consumers is dominant of e-commerce field.
Purposes of the Research: The purpose of this article is to examine the differences in consumer protection laws in online buying and selling transactions in Indonesia and Malaysia which are expected to be applied in Indonesia.
Methods of the Research: The research method used in this research is normative legal research with a statutory approach and comparative approach with literature study.
Results Originality of the Research: The results show that both Indonesia and Malaysia protect online buying and selling transactions. In dispute resolution, Malaysia’s TTPM and Indonesia’s BPSK provide final and binding decisions with an appeal mechanism to the courts. However, Indonesia lacks specific regulations for e-commerce, while Malaysia has comprehensive regulations and strong law enforcement. In Indonesia, the existing regulations and their enforcement face challenges, particularly in the context of e-commerce. The current UUPK is seen as ineffective, and it is hoped that the Indonesia government will amend it soon to strengthen the law enforcement and improve its effectiveness.Keywords
DOI
10.47268/pamali.v4i3.2311
Published
2024-11-23
How To Cite
@article{pamali2311,
author = {Christiana Christiana and Winda Fitri and Ninne Silviani},
title = {Studi Komparasi Hukum Perlindungan Konsumen dalam Transaksi Jual Beli Online antara Indonesia dengan Malaysia},
journal = {PAMALI: Pattimura Magister Law Review},
volume = {4},
number = {3},
year = {2024},
keywords = {Consumer Protection; Online Buying and Selling Transactions; Legal Comparison; Indonesia; Malaysia},
abstract = {Introduction: Legal protection of consumer in online buying and selling transactions is an urgency in today’s developments. Statistical data from National Consumer Protection Agency shows that from the beginning of 2024 until now receiving complaints from consumers is dominant of e-commerce field.Purposes of the Research: The purpose of this article is to examine the differences in consumer protection laws in online buying and selling transactions in Indonesia and Malaysia which are expected to be applied in Indonesia.Methods of the Research: The research method used in this research is normative legal research with a statutory approach and comparative approach with literature study.Results Originality of the Research: The results show that both Indonesia and Malaysia protect online buying and selling transactions. In dispute resolution, Malaysia’s TTPM and Indonesia’s BPSK provide final and binding decisions with an appeal mechanism to the courts. However, Indonesia lacks specific regulations for e-commerce, while Malaysia has comprehensive regulations and strong law enforcement. In Indonesia, the existing regulations and their enforcement face challenges, particularly in the context of e-commerce. The current UUPK is seen as ineffective, and it is hoped that the Indonesia government will amend it soon to strengthen the law enforcement and improve its effectiveness.},
issn = {2775-5649}, pages = {279--296} doi = {10.47268/pamali.v4i3.2311},
url = {https://fhukum.unpatti.ac.id/jurnal/pamali/article/view/2311}
}
Artikel Jurnal
Abdul Rahman, Nur Rabiatuladawiah. “The Rule Of Caveat Emptor For E-Commerce Transaction In Malaysia.” Journal of Law & Governance 3, no. 1 (2020): 18–28.
Amin, Naemah, and Roshazlizawati Mohd Nor. “Online Shopping in Malaysia: Legal Protection for E-Consumers.” European Journal of Business and Management 5, no. 24 (2013): 79–87. https://www.researchgate.net/publication/280918875.
Ayub, Zainal Amin, Mohamed Zuryati Yusoff, and Nurretina Ahmad Shariff. “Malaysian Electronic Commerce Act 2006 and EU Directives: Consumer Protection Perspectives.” REKAYASA-Journal of Ethics, Legal and Governance 3 (2007): 68–76. https://e-journal.uum.edu.my/index.php/jgd/article/view/13537.
Basri, Herlina. “Perlindungan Hukum Terhadap Konsumen Dalam Melakukan Transaksi E-Commerce Ditinjau Dari Undang-Undang Perlindungan Konsumen Undang-Undang Nomor 8 Tahun 1999 (Studi Kasus Kerudungbyramana Bandung)” 2, no. 2 (2019). https://doi.org/10.32493/palrev.v2i2.5433.
Devi, Ria Sintha, and Feryanti Simarsoit. “Perlindungan Hukum Bagi Konsumen E-Commerce Menurut Undang – Undang No.8 Tahun 1999 Tentang Perlindungan Konsumen.” JURNAL RECTUM: Tinjauan Yuridis Penanganan Tindak Pidana 2, no. 2 (2020): 119. https://doi.org/10.46930/jurnalrectum.v2i2.644.
Handriani, Aan. “Perlindungan Konsumen Dalam Perjanjian Transaksi Jual Beli Online” 3, no. 2 (2020): 127–38. https://doi.org/https://doi.org/10.32493/palrev.v3i2.7989.
Laidey, Nooraneda Mutalip. “Adequacy of Contracts Act 1950 in Governing the Formation of E-Contracts in Malaysia: UNCITRAL Model Law in E-Commerce as Benchmark.” SSRN Electronic Journal, no. January 2014 (2015). https://doi.org/10.2139/ssrn.2465843.
Niagara, Serena Ghean. “Perlindungan Hukum Terhadap Konsumen Akibat Wanprestasi Penjual Dalam Transaksi Elektronik” 2, no. 1 (2019). https://doi.org/https://doi.org/10.32493/palrev.v2i1.5338.
Nugrahaningsih, Widi, and Mira Erlinawati. “Implementasi Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen Terhadap Bisnis Online.” Serambi Hukum 11, no. 01 (2017): 27–40. https://www.neliti.com/publications/163571/implementasi-undang-undang-nomor-8-tahun-1999-tentang-perlindungan-konsumen-terh#id-section-content.
Putri, Elfirda Ade. “Perlindungan Konsumen Pada Transaksi Jual Beli Online.” Jurnal Pengabdian Kepada Masyarakat UBJ 6, no. 1 (2023): 55–64. https://doi.org/10.31599/jabdimas.v6i1.1446.
Rahman, Muhammad Sabir. “A Comparative Study of Fair Online Buying and Selling Regulations: A Legal Comparison Between Indonesia, Malaysia, and Singapore.” Sasi 30, no. 2 (2024): 157. https://doi.org/10.47268/sasi.v30i2.2021.
Ranto, Roberto. “Tinjauan Yuridis Perlindungan Hukum Terhadap Konsumen Dalam Transaksi Jual Beli Melalui Media Elektronik.” Jurnal Ilmu Hukum: ALETHEA 2, no. 2 (2019): 145–64. https://doi.org/10.24246/alethea.vol2.no2.p145-164.
Razali, Nur Amira Hidayah, Wan Rosalili Wan Rosli, and Mohd Bahrin Othman. “The Legal Protection of E-Consumers Against E-Commerce Fraud in Malaysia.” Malaysian Journal of Social Sciences and Humanities (MJSSH) 7, no. 9 (2022): e001778. https://doi.org/10.47405/mjssh.v7i9.1778.
Safiya Qaisara, Nor. “Consumer Law Protection of Goods For Sale Through Online in Malaysia.” International Journal Law and Legal Ethics 167, no. 1 (2020): 1–5. https://doi.org/https://doi.org/10.47701/ijlle.v1i2.965.
Sari, Norma. “Consumer Dispute Settlement: A Comparative Study on Indonesian and Malaysian Law.” PADJADJARAN Jurnal Ilmu Hukum (Journal of Law) 5, no. 1 (May 13, 2018): 109–26. https://doi.org/10.22304/pjih.v5n1.a6.
Sitepu, Rida Ista, and Hana Muhamad. “Efektifitas Badan Penyelesaian Sengketa Konsumen (Bpsk) Sebagai Lembaga Penyelesaian Sengketa Konsumen Di Indonesia.” Jurnal Rechten : Riset Hukum Dan Hak Asasi Manusia 3, no. 2 (2022): 7–14. https://doi.org/10.52005/rechten.v3i2.35.
Suhadi, Endi, and Ahmad Arif Fadilah. “Penyelesaian Ganti Rugi Akibat Wanprestasi Perjanjian Jual Beli Online Dikaitkan Dengan Pasal 19 Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen.” Jurnal Inovasi Penelitian 2, no. 7 (2021): 5–10. https://doi.org/10.47492/jip.v2i7.1078.
Suhaimi. “Problem Hukum Dan Pendekatan Dalam Penelitian Hukum Normatif.” Angewandte Chemie International Edition, 6(11), 951–952., 2017, 5–24. https://doi.org/10.53712/yustitia.v19i2.477.
Thorique Akbar Nasution. “E-Commerce in Malaysia From Law Perspective.” Mahadi: Indonesia Journal of Law 2, no. 1 (2023): 11–15. https://doi.org/10.32734/mah.v2i1.11380.
Trivena Gabriela Miracle, Tumbel. “Perlindungan Konsumen Jual Beli Online Dalam Era Digital 4.0.” Quarterly Journal of Health Psychology 8, no. 32 (2020): 73–92. https://doi.org/https://doi.org/10.35796/les.v8i3.29507.
Valda Veyfra Walangitang, Alicia. “Perlindungan Konsumen Terhadap Produk Kadaluwarsa (Studi Perbandingan Hukum Perlindungan Konsumen Indonesia Dan Malaysia)” 5, no. 4 (2023): 3279–92. https://doi.org/https://doi.org/10.31933/unesrev.v5i4.618.
Wahidi, Ahmad, and Nur Jannani. “Kewenangan Badan Penyelesaian Sengketa Konsumen (BPSK) Dan Pengadilan Tuntutan Pengguna Malaysia (TTPM) Dalam Penyelesaian Sengketa Konsumen.” Jurnal Penelitian Hukum De Jure 22, no. 4 (2023): 87–100.
Yetno, Alfred. “Penyelesaian Kasus Hukum Pada Perdagangan Elektronik Atau E-Commerce Bagi Konsumen Di Era Digital Di Indonesia.” Satya Dharma Jurnal Ilmu Hukum 5, no. 2 (2022): 168. https://www.ejournal.iahntp.ac.id/index.php/satya-dharma/article/view/912%0Ahttps://ejournal.iahntp.ac.id/index.php/satya-dharma.
Buku
Rahardjo, Satjipto. Sisi-Sisi Lain Dari Hukum Di Indonesia. Edited by Karolus Kopong Medan and Frans J Rengka. Jakarta: Kompas, 2003.
Sihombing, Agustinus. Hukum Perlindungan Konsumen. Edited by Moh Suardi. Pasaman Barat: Azka Pustaka, 2023
Skripsi, Tesis, Distertasi, Online/World Wide Web dan Lain-Lain
Rachmawati, Dwi. “YLKI Ungkap Pengaduan Konsumen Terbanyak Di Sektor E-Commerce,” 2024. https://ekonomi.bisnis.com/read/20240123/12/1734816/ylki-ungkap-pengaduan-konsumen-terbanyak-di-sektor-e-commerce.
Sisma, Annisa Fianni. “Menelaah 5 Macam Pendekatan Dalam Penelitian Hukum,” 2022. https://katadata.co.id/berita/nasional/634ecdc698b51/menelaah-5-macam-pendekatan-dalam-penelitian-hukum.
: 136 times
Download : 102 times
Refbacks
- There are currently no refbacks.
Copyright (c) 2024 Christiana, Winda Fitri, Ninne Zahara Silviani
License URL: https://creativecommons.org/licenses/by-nc/4.0
