Effectiveness of Handling Human Rights-Based Public Complaints
), Ampuan Situmeang(2), Hari Sutra Disemadi(3)
(1) Faculty of Law, Universitas Internasional Batam, Batam, Indonesia
(2) Faculty of Law, Universitas Internasional Batam, Batam, Indonesia
(3) Faculty of Law, Universitas Internasional Batam, Batam, Indonesia
Corresponding Author
Abstract
Introduction: This research examines the effectiveness of handling human rights-based public complaints at the Regional Inspectorate of Riau Islands Province.
Purposes of the Research: The aim is to evaluate the implementation, obstacles, and efforts to optimize complaint management.
Methods of the Research: Method used is an empirical legal research method with a statutory and empirical approach. Data were obtained through interviews, observations, and study of legal documents related to the handling of public complaints.
Results Main Findings of the Research: Results showed that although the regulatory framework exists, its implementation has not been optimal. The main obstacles include limited human resources both in number and competence, lack of socialization to the community, and weak legal structure and culture. This has led to slow processing of complaints and a low level of responsiveness to community needs. Recommendations include improving HR competencies through regular training, strengthening socialization to raise public awareness, and optimizing technology to support complaints management. These measures are expected to ensure respect for and fulfillment of human rights in public services, increase public trust in the government, and support clean and accountable governance.
Keywords
DOI
10.47268/pamali.v5i2.3225
Published
2025-07-31
How To Cite
@article{pamali3225,
author = {Dini Marsellia and Ampuan Situmeang and Hari Disemadi},
title = {Effectiveness of Handling Human Rights-Based Public Complaints},
journal = {PAMALI: Pattimura Magister Law Review},
volume = {5},
number = {2},
year = {2025},
keywords = {Public Complaints; Human Rights; Law Effectiveness.},
abstract = {Introduction: This research examines the effectiveness of handling human rights-based public complaints at the Regional Inspectorate of Riau Islands Province.Purposes of the Research: The aim is to evaluate the implementation, obstacles, and efforts to optimize complaint management.Methods of the Research: Method used is an empirical legal research method with a statutory and empirical approach. Data were obtained through interviews, observations, and study of legal documents related to the handling of public complaints.Results Main Findings of the Research: Results showed that although the regulatory framework exists, its implementation has not been optimal. The main obstacles include limited human resources both in number and competence, lack of socialization to the community, and weak legal structure and culture. This has led to slow processing of complaints and a low level of responsiveness to community needs. Recommendations include improving HR competencies through regular training, strengthening socialization to raise public awareness, and optimizing technology to support complaints management. These measures are expected to ensure respect for and fulfillment of human rights in public services, increase public trust in the government, and support clean and accountable governance.},
issn = {2775-5649}, pages = {345--364} doi = {10.47268/pamali.v5i2.3225},
url = {https://fhukum.unpatti.ac.id/jurnal/pamali/article/view/3225}
}
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| Dublin Core | PKP Metadata Items | Metadata for this Document | |
| 1. | Title | Title of document | Effectiveness of Handling Human Rights-Based Public Complaints |
| 2. | Creator | Author's name, affiliation, country | Dini Marsellia; Faculty of Law, Universitas Internasional Batam, Batam; Indonesia |
| 2. | Creator | Author's name, affiliation, country |
Ampuan Situmeang; Faculty of Law, Universitas Internasional Batam, Batam; Indonesia |
| 2. | Creator | Author's name, affiliation, country |
Hari Sutra Disemadi; Faculty of Law, Universitas Internasional Batam, Batam; Indonesia |
| 3. | Subject | Discipline(s) | |
| 3. | Subject | Keyword(s) | Public Complaints; Human Rights; Law Effectiveness. |
| 4. | Description | Abstract | Introduction: This research examines the effectiveness of handling human rights-based public complaints at the Regional Inspectorate of Riau Islands Province.Purposes of the Research: The aim is to evaluate the implementation, obstacles, and efforts to optimize complaint management.Methods of the Research: Method used is an empirical legal research method with a statutory and empirical approach. Data were obtained through interviews, observations, and study of legal documents related to the handling of public complaints.Results Main Findings of the Research: Results showed that although the regulatory framework exists, its implementation has not been optimal. The main obstacles include limited human resources both in number and competence, lack of socialization to the community, and weak legal structure and culture. This has led to slow processing of complaints and a low level of responsiveness to community needs. Recommendations include improving HR competencies through regular training, strengthening socialization to raise public awareness, and optimizing technology to support complaints management. These measures are expected to ensure respect for and fulfillment of human rights in public services, increase public trust in the government, and support clean and accountable governance. |
| 5. | Publisher | Organizing agency, location | Postgraduate Program in Law, Pattimura University |
| 6. | Contributor | Sponsor(s) | |
| 7. | Date | (YYYY-MM-DD) | 2025-07-31 |
| 8. | Type | Status & genre | Peer-reviewed Article |
| 8. | Type | Type | |
| 9. | Format | File format | |
| 10. | Identifier | Uniform Resource Identifier | https://fhukum.unpatti.ac.id/jurnal/pamali/article/view/3225 |
| 10. | Identifier | Digital Object Identifier | 10.47268/pamali.v5i2.3225 |
| 11. | Source | Title; vol., no. (year) | PAMALI: Pattimura Magister Law Review; Vol 5, No 2 (2025): JULY |
| 12. | Language | English=en | en |
| 13. | Relation | Supp. Files | |
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