Consumer Protection in the Use of Traveloka Paylater

Elsina Agustina Minely Litaay Litaay(1email), Merry Tjoanda(2), Sarah Selfina Kuahaty(3)


(1) Faculty of Law, Universitas Pattimura, Ambon, Indonesia
(2) Faculty of Law, Universitas Pattimura, Ambon, Indonesia
(3) Faculty of Law, Universitas Pattimura, Ambon, Indonesia
email Corresponding Author
CrossMark

Abstract


Introduction: In the current era of economic globalization, the growth of the business world requires balanced support between consumer protection and business actors, especially in the context of technology that is increasingly developing, one of which is financial technology.

Purposes of the Research: The research aims to analyze and discuss the legal protection that consumers get in the use of Traveloka Paylater as well as to examine and analyze the liability of Traveloka Paylater if consumers are harmed in the use of paylater.

Methods of the Research: The research method used is with the type of normative legal research and the research approach of legal concept analysis with the Library Research collection technique.

Results Main Findings of the Research: The findings of the study show that the Form of Legal Protection for consumers who use traveloka paylater is carried out through the provision of Information and Consumer Protection through the provision of Clear and Comprehensive Terms and Conditions, making a Refund and Transaction Cancellation Policy as a Form of Consumer Protection in the face of unwanted or problematic situations, a Fair and Transparent Dispute Resolution Mechanism is a means of legal protection that important to consumers. Traveloka's liability if consumers are harmed in the use of paylater is strict liability. Traveloka in this case has an obligation to be responsible through compensation to consumers This refers to the principle of absolute liability (Strict Liability), which no longer questions about whether or not there is a fault, but business actors are directly responsible for the losses experienced by consumers.

Keywords


Consumer Protection; Legal Liability; Traveloka Paylate.


DOI


10.47268/pamali.v5i2.2135

Published


2025-07-31

How To Cite


APA: Litaay, E.A., Tjoanda, M., & Kuahaty, S.S. (2025). Consumer Protection in the Use of Traveloka Paylater. PAMALI: Pattimura Magister Law Review, 5(2), 375-382. DOI: https://doi.org/10.47268/pamali.v5i2.2135.
IEEE: E.A. Litaay, M. Tjoanda, and S.S. Kuahaty, "Consumer Protection in the Use of Traveloka Paylater", Pamali Pattimura Magister Law Rev., vol. 5, no. 2, pp. 375-382, Jul. 2025. Accessed on: Oct. 2, 2025. [Online]. Available DOI: https://doi.org/10.47268/pamali.v5i2.2135
Harvard: Litaay, E.A., Tjoanda, M., and Kuahaty, S.S., (2025). "Consumer Protection in the Use of Traveloka Paylater". PAMALI: Pattimura Magister Law Review, Volume 5(2), pp. 375-382. [Online]. Available DOI: https://doi.org/10.47268/pamali.v5i2.2135 (Accessed on: 2 October 2025)
Chicago: Litaay, Elsina Agustina Minely Litaay, Merry Tjoanda, and Sarah Selfina Kuahaty. "Consumer Protection in the Use of Traveloka Paylater." PAMALI: Pattimura Magister Law Review 5, no. 2 (July 31, 2025): 375-382. Accessed October 2, 2025. doi:10.47268/pamali.v5i2.2135
Vancouver: Litaay EA, Tjoanda M, Kuahaty SS. Consumer Protection in the Use of Traveloka Paylater. Pamali Pattimura Magister Law Rev. [Internet]. 2025 Jul 31 [cited 2025 Oct 2];5(2):375-382. Available from: https://doi.org/10.47268/pamali.v5i2.2135
MLA 8th: Litaay, Elsina Agustina Minely Litaay, Merry Tjoanda, and Sarah Selfina Kuahaty. "Consumer Protection in the Use of Traveloka Paylater." PAMALI: Pattimura Magister Law Review, vol. 5, no. 2, 31 Jul. 2025, pp. 375-382, doi:10.47268/pamali.v5i2.2135. Accessed 2 Oct. 2025.
BibTeX:
@article{pamali2135,
		author = {Elsina Litaay and Merry Tjoanda and Sarah Kuahaty},
		title = {Consumer Protection in the Use of Traveloka Paylater},
		journal = {PAMALI: Pattimura Magister Law Review},
		volume = {5},
		number = {2},
		year = {2025},
		keywords = {Consumer Protection; Legal Liability; Traveloka Paylate.},
		abstract = {Introduction: In the current era of economic globalization, the growth of the business world requires balanced support between consumer protection and business actors, especially in the context of technology that is increasingly developing, one of which is financial technology.Purposes of the Research: The research aims to analyze and discuss the legal protection that consumers get in the use of Traveloka Paylater as well as to examine and analyze the liability of Traveloka Paylater if consumers are harmed in the use of paylater.Methods of the Research: The research method used is with the type of normative legal research and the research approach of legal concept analysis with the Library Research collection technique.Results Main Findings of the Research: The findings of the study show that the Form of Legal Protection for consumers who use traveloka paylater is carried out through the provision of Information and Consumer Protection through the provision of Clear and Comprehensive Terms and Conditions, making a Refund and Transaction Cancellation Policy as a Form of Consumer Protection in the face of unwanted or problematic situations, a Fair and Transparent Dispute Resolution Mechanism is a means of legal protection that important to consumers. Traveloka's liability if consumers are harmed in the use of paylater is strict liability. Traveloka in this case has an obligation to be responsible through compensation to consumers This refers to the principle of absolute liability (Strict Liability), which no longer questions about whether or not there is a fault, but business actors are directly responsible for the losses experienced by consumers.},
				issn = {2775-5649},		pages = {375--382}			doi = {10.47268/pamali.v5i2.2135},
				url = {https://fhukum.unpatti.ac.id/jurnal/pamali/article/view/2135}
		}
		
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Dublin Core PKP Metadata Items Metadata for this Document
 
1. Title Title of document Consumer Protection in the Use of Traveloka Paylater
 
2. Creator Author's name, affiliation, country Elsina Agustina Minely Litaay Litaay; Faculty of Law, Universitas Pattimura, Ambon; Indonesia
 
2. Creator Author's name, affiliation, country Merry Tjoanda; Faculty of Law, Universitas Pattimura, Ambon; Indonesia
 
2. Creator Author's name, affiliation, country Sarah Selfina Kuahaty; Faculty of Law, Universitas Pattimura, Ambon; Indonesia
 
3. Subject Discipline(s)
 
3. Subject Keyword(s) Consumer Protection; Legal Liability; Traveloka Paylate.
 
4. Description Abstract Introduction: In the current era of economic globalization, the growth of the business world requires balanced support between consumer protection and business actors, especially in the context of technology that is increasingly developing, one of which is financial technology.Purposes of the Research: The research aims to analyze and discuss the legal protection that consumers get in the use of Traveloka Paylater as well as to examine and analyze the liability of Traveloka Paylater if consumers are harmed in the use of paylater.Methods of the Research: The research method used is with the type of normative legal research and the research approach of legal concept analysis with the Library Research collection technique.Results Main Findings of the Research: The findings of the study show that the Form of Legal Protection for consumers who use traveloka paylater is carried out through the provision of Information and Consumer Protection through the provision of Clear and Comprehensive Terms and Conditions, making a Refund and Transaction Cancellation Policy as a Form of Consumer Protection in the face of unwanted or problematic situations, a Fair and Transparent Dispute Resolution Mechanism is a means of legal protection that important to consumers. Traveloka's liability if consumers are harmed in the use of paylater is strict liability. Traveloka in this case has an obligation to be responsible through compensation to consumers This refers to the principle of absolute liability (Strict Liability), which no longer questions about whether or not there is a fault, but business actors are directly responsible for the losses experienced by consumers.
 
5. Publisher Organizing agency, location Postgraduate Program in Law, Pattimura University
 
6. Contributor Sponsor(s)
 
7. Date (YYYY-MM-DD) 2025-07-31
 
8. Type Status & genre Peer-reviewed Article
 
8. Type Type
 
9. Format File format PDF
 
10. Identifier Uniform Resource Identifier https://fhukum.unpatti.ac.id/jurnal/pamali/article/view/2135
 
10. Identifier Digital Object Identifier 10.47268/pamali.v5i2.2135
 
11. Source Title; vol., no. (year) PAMALI: Pattimura Magister Law Review; Vol 5, No 2 (2025): JULY
 
12. Language English=en en
 
13. Relation Supp. Files
 
14. Coverage Geo-spatial location, chronological period, research sample (gender, age, etc.)
 
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