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Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen

Surya Muhammad Gunarsa(1email)


(1) Program Magister Ilmu Hukum Universitas Padjadjaran, Bandung, Indonesia, Indonesia
email Corresponding Author
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Abstract


Consumer dispute can be resolved by litigation and non-litigation based on agreement of the parties. Presence of the Consumer Dispute Resolution Agency (BPSK) considered as a new hope for parties because thats’s give an option to resolve consumer dispute, through BPSK it is expected that dispute can be resolved in a simple, fast, and low-cost manner. However, in fact the verdict issued by BPSK has the disadvantage of not having specificity, it caused by the article 54 point 3 of Consumer Protection Law mention that the BPSK decision is final and binding but can still be submitted for objection, even cancellation, then the absence of executorial power on the BPSK decision causes this BPSK decision to have no merit.


Keywords


Arbitration; BPSK; Consumer; Court Decision; Dispute


DOI


10.47268/sasi.v25i2.197

Published


2019-12-27

How To Cite


APA: Gunarsa, S.M. (2019). Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen. SASI, 25(2), 160-172. DOI: https://doi.org/10.47268/sasi.v25i2.197.
IEEE: S.M. Gunarsa, "Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen", SASI, vol. 25, no. 2, pp. 160-172, Dec. 2019. Accessed on: Jul. 7, 2025. [Online]. Available DOI: https://doi.org/10.47268/sasi.v25i2.197
Harvard: Gunarsa, S.M., (2019). "Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen". SASI, Volume 25(2), pp. 160-172. [Online]. Available DOI: https://doi.org/10.47268/sasi.v25i2.197 (Accessed on: 7 July 2025)
Chicago: Gunarsa, Surya Muhammad. "Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen." SASI 25, no. 2 (December 27, 2019): 160-172. Accessed July 7, 2025. doi:10.47268/sasi.v25i2.197
Vancouver: Gunarsa SM. Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen. SASI [Internet]. 2019 Dec 27 [cited 2025 Jul 7];25(2):160-172. Available from: https://doi.org/10.47268/sasi.v25i2.197
MLA 8th: Gunarsa, Surya Muhammad. "Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen." SASI, vol. 25, no. 2, 27 Dec. 2019, pp. 160-172, doi:10.47268/sasi.v25i2.197. Accessed 7 Jul. 2025.
BibTeX: 
@article{SASI197,
		author = {Surya Gunarsa},
		title = {Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen},
		journal = {SASI},
		volume = {25},
		number = {2},
		year = {2019},
		keywords = {Arbitration; BPSK; Consumer; Court Decision; Dispute},
		abstract = {Consumer dispute can be resolved by litigation and non-litigation based on agreement of the parties. Presence of the Consumer Dispute Resolution Agency (BPSK) considered as a new hope for parties because thats’s give an option to resolve consumer dispute, through BPSK it is expected that dispute can be resolved in a simple, fast, and low-cost manner. However, in fact the verdict issued by BPSK has the disadvantage of not having specificity, it caused by the article 54 point 3 of Consumer Protection Law mention that the BPSK decision is final and binding but can still be submitted for objection, even cancellation, then the absence of executorial power on the BPSK decision causes this BPSK decision to have no merit.},
				issn = {2614-2961},		pages = {160--172}			doi = {10.47268/sasi.v25i2.197},
				url = {https://fhukum.unpatti.ac.id/jurnal/sasi/article/view/197}
		}
RefWorks:

   

Buku

[1] Fuadi, Munir. (2006), Arbitrase Nasional: Alternatif Penyelesaian Sengketa Bisnis, Bandung: Citra Aditya Bakti

[2] Mertokusumo, Sudikno. (1993), Hukum Acara Perdata Indonesial (Cet. I), Yogyakarta: Liberty.

[3] Nugroho, Susanti Adi. (2008), Proses Penyelesaian Sengketa Konsumen Di Tinjau dari Hukum Acara serta Kendala Implemen- tasinya, Jakarta: Kencana.

[4] Sudirto, Zaeni Asyhadie. (2004), Mengenai Arbitrase Salah Satu Alternatif Penyelesaian Sengketa Bisnis, Jakarta: RajaGrafindo Persada.

[5] Soekanto, Soerjono dan Mamuji, Sri. (2010). Penelitian Hukum Normatif Suatu Tinjauan Singkat, Jakarta: RajaGrafindo Persada.

[6] Siahaan, NHT. (2005), “Hukum Konsumen (Perlindungan Konsumen dan Tanggung Jawab Produk)”, Bogor: Panta Rei.

[7] Winarta, Frans Hendra. (2013), “Hukum Penyelesaian Sengketa”, Jakarta: Sinar Grafika.

Jurnal dan Lain-Lain

[8] Andriansyah, Muhammad (2014) “Pembatalan Putusan Arbitrase Nasional Oleh Pengadilan Negeri”, Jurnal Cita Hukum. Volume II No. 2.

[9] Mertokusumo, Sudikno. (2005), “Faktor-faktor Yang Mempengaruhi Dan Menghambat Pelaksanaan Putusan Hakim (eksekusi) dalam Perkara Perdata”, Majalah ilmiah Ilmu Hukum Jatiswara, Fakultas Hukum Universitas Mataram, Vol.20, No.3, Juli.

[10] Prabowo, Tri Ari dan Nazriyah, R. (2017) “Pembatalan Putusan Arbitrase oleh Pengadilan dalam Putusan Mahkamah Konstitusi Nomor 15/PUU-XII/2014”, Jurnal Konstitusi, Volume 14, Nomor 4, Desember.

[11] Putnado, Muhammad Gakhairi. (2017), “Kajian Hukum Pembatalan Putusan BPSK Nomor 11/PTS-BPSK/BKT/X/2015 Atas Upaya Hukum Keberatan Oleh Pihak Pelaku Usaha (Studi Kasus Putusan Pengadilan Negeri Bukittingi Nomor 24/PDT.SUS-BPSK/2015/PN.BKT)”, Diponegoro Law Journal, Volume 6, Nomor 2.

[12] Rosita. (2017), “Alternatif Dalam Penyelesaian Sengketa (Litigasi Dan Non Litigasi)”, Al-Bayyinah of Islamic Law, Volume IV Nomor 2, Desember, http://dx.doi.org/10.35673/al-bayyinah.v1i2.20.

[13] Siallagan, Gabriel. (2013) “Analisis Yuridis Upaya Keberatan Terhadap Putusan Badan Penyelesaian Sengketa Konsumen Dalam Kaitannya Dengan Perlindungan Konsumen”Jurnal Nestor Magister Hukum, Volume 3 Nomor 5.

[14] Wulandari, Bernadetta T. (2006), “BPSK Sebagai Alternatif Upaya Penegakkan Hak Konsumen Di Indonesia”, Gloria Juris, Volume 6 Nomor 2.

[15] Adminbpl, “Ini Alasan Penyelesaian Sengketa Arbitrase Menjadi Populer Di Dunia Bisnis”, https://bplawyers.co.id/2016/08/29/penyelesaiansengketaarbitrase/.

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Cited-By:

 

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Dublin Core PKP Metadata Items Metadata for this Document
 
1. Title Title of document Kekuatan Putusan Badan Penyelesaian Sengketa Konsumen Terkait Keberatan dan Pembatalan Putusan Arbitrase Sebagai Alternative Dispute Resolution dalam Penyelesaian Sengketa Konsumen
 
2. Creator Author's name, affiliation, country Surya Muhammad Gunarsa; Program Magister Ilmu Hukum Universitas Padjadjaran, Bandung, Indonesia; Indonesia
 
3. Subject Discipline(s)
 
3. Subject Keyword(s) Arbitration; BPSK; Consumer; Court Decision; Dispute
 
4. Description Abstract Consumer dispute can be resolved by litigation and non-litigation based on agreement of the parties. Presence of the Consumer Dispute Resolution Agency (BPSK) considered as a new hope for parties because thats’s give an option to resolve consumer dispute, through BPSK it is expected that dispute can be resolved in a simple, fast, and low-cost manner. However, in fact the verdict issued by BPSK has the disadvantage of not having specificity, it caused by the article 54 point 3 of Consumer Protection Law mention that the BPSK decision is final and binding but can still be submitted for objection, even cancellation, then the absence of executorial power on the BPSK decision causes this BPSK decision to have no merit.
 
5. Publisher Organizing agency, location Faculty of Law, Universitas Pattimura
 
6. Contributor Sponsor(s)
 
7. Date (YYYY-MM-DD) 2019-12-27
 
8. Type Status & genre Peer-reviewed Article
 
8. Type Type
 
9. Format File format PDF (Bahasa Indonesia)
 
10. Identifier Uniform Resource Identifier https://fhukum.unpatti.ac.id/jurnal/sasi/article/view/197
 
10. Identifier Digital Object Identifier 10.47268/sasi.v25i2.197
 
11. Source Title; vol., no. (year) SASI; Vol 25, No 2 (2019): Volume 25 Nomor 2, Juli - Desember 2019
 
12. Language English=en id
 
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Copyright (c) 2019 Surya Muhammad Gunarsa

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

 

Cited-By:

 

1. Proceedings of the Unima International Conference on Social Sciences and Humanities (UNICSSH 2022)
Sam Julius Richard Saroinsong, Joupy Gustav Mambu, Feibe Pijoh, Yan Edoard Rumapar
ISBN: 978-2-494069-35-0  first page: 1890  year: 2023  
Type: Book [View Source]

 

2. Penyelesaian Sengketa Wanprestasi Secara Alternatif Melewati Badan Arbitrase Nasional Indonesia (BANI)
Dewi Ratrika Rinupa Sejati
Journal of Contemporary Law Studies  vol: 2  issue: 1  first page: 19  year: 2024  
Type: Journal [View Source]