Perlindungan Konsumen Terkait Keterlambatan Pembayaran Tagihan Listrik Di Masa Pandemi Covid-19
), Merry Tjoanda(2), Muchtar Anshary Hamid Labetubun(3)
(1) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
(2) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
(3) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
Corresponding Author
Abstract
Introduction: During the pandemic, the Ministry of Energy and Mineral Resources (ESDM) noted that household electricity and gas consumption increased by more than 30%.
Purposes of the Research: The purpose of writing is to find out about the problem of how to regulate consumer protection related to delays in paying electricity account arrears due to the covid-19 pandemic and how to pay for electricity account arrears during the covid-19 pandemic.
Methods of the Research: In writing this thesis the author uses the type of normative research. In this study, two approaches to the problem are used, namely the statutory approach and the conceptual approach. Sources of data obtained are primary legal materials, even secondary law, and tertiary legal materials. Techniques for collecting legal materials are collected, grouped according to their respective sections, both primary law, secondary law and tertiary law. All data from this study were analyzed qualitatively.
Results of the Research: The results of this study indicate that Covid -19 is a non-natural disaster that can be categorized as a relative overmacht. Even though in this difficult condition there is still no legal basis that allows PLN to relax electricity bills, so that people as electricity consumers have an obligation to pay or pay off. bills according to the rules regulated in the Electricity Law. Consumers are required to pay electricity bills in accordance with the applicable rules, where if the consumer is late in paying electricity starting from the 1st-20th, it will be 1 month late and the customer will get a warning letter to pay it off immediately, if the customer has not paid the bill, the electricity will be refunded. Temporarily disconnected and if it is two months late the customer's electricity will be permanently cut off if the customer wants to install a new meter then the consumer is required to pay bills and fines beforehand.
Keywords
DOI
10.47268/tatohi.v3i8.1862
Published
2023-10-24
How To Cite
@article{TATOHI1862,
author = {Sarmila Walalayo and Merry Tjoanda and Muchtar Labetubun},
title = {Perlindungan Konsumen Terkait Keterlambatan Pembayaran Tagihan Listrik Di Masa Pandemi Covid-19},
journal = {TATOHI: Jurnal Ilmu Hukum},
volume = {3},
number = {8},
year = {2023},
keywords = {Consumer Protection; Covid-19 Pandemic; Electricity Arrears},
abstract = {Introduction: During the pandemic, the Ministry of Energy and Mineral Resources (ESDM) noted that household electricity and gas consumption increased by more than 30%.Purposes of the Research: The purpose of writing is to find out about the problem of how to regulate consumer protection related to delays in paying electricity account arrears due to the covid-19 pandemic and how to pay for electricity account arrears during the covid-19 pandemic.Methods of the Research: In writing this thesis the author uses the type of normative research. In this study, two approaches to the problem are used, namely the statutory approach and the conceptual approach. Sources of data obtained are primary legal materials, even secondary law, and tertiary legal materials. Techniques for collecting legal materials are collected, grouped according to their respective sections, both primary law, secondary law and tertiary law. All data from this study were analyzed qualitatively.Results of the Research: The results of this study indicate that Covid -19 is a non-natural disaster that can be categorized as a relative overmacht. Even though in this difficult condition there is still no legal basis that allows PLN to relax electricity bills, so that people as electricity consumers have an obligation to pay or pay off. bills according to the rules regulated in the Electricity Law. Consumers are required to pay electricity bills in accordance with the applicable rules, where if the consumer is late in paying electricity starting from the 1st-20th, it will be 1 month late and the customer will get a warning letter to pay it off immediately, if the customer has not paid the bill, the electricity will be refunded. Temporarily disconnected and if it is two months late the customer's electricity will be permanently cut off if the customer wants to install a new meter then the consumer is required to pay bills and fines beforehand.},
issn = {2775-619X}, pages = {794--809} doi = {10.47268/tatohi.v3i8.1862},
url = {https://fhukum.unpatti.ac.id/jurnal/tatohi/article/view/1862}
}
Jurnal
Kasmawati, Kasmawati. "Perlindungan Hukum Bagi Konsumen terhadap Tegangan Tinggi Listrik di Bandar Lampung." FIAT JUSTISIA: Jurnal Ilmu Hukum Vol 7, Nomor. 3, agustus 2015.
Muhammad Ansari: “BUMN Dan Pennguasaan Negara Di Bidang Ketenagalistrikan”, Jurnal Konstitusi, Vol. 14, Nomor 1, Maret 2017.
Pesulima, T. L., Matuankotta, J. K., & Kuahatty, S. S. Perlindungan Konsumen Terhadap Peredaran Produk Kesehatan Ilegal di Era Pandemik Covid-19 Di Kota Ambon. Sasi, 27(2). 163. (2021). DOI : 10.47268/sasi.v27i2.453
Retno Sari Dewi: Perlindungan Konsumen Di Era Pandemic Virus Corona: Jurnal Fakultas Hukum Universitas Tulungagung
Rosyid Ridlo Al Hakim: “Analisis Kenaikan Tagihan Listrik Selama Pandemi Covid-19 Berdasarkan Perilaku Konsumtif Energi Listrik Di Indonesia” Jurnal Cafeteria, Vol.2 Nomor 1, Januari, 202.
Sarah Selfina Kuahaty, “Pendidikan Perlindungan Konsumen Kepada Masyarakat Desa Di Kecamata Teon Nila Serua Kabupaten Maluku Tengah’’ AIWADTHUL Jurnal Pengabdian Hukum, Vol 1, Nomor 2, September 2021.
Safitri, Riri, dan I. Ketut Westra. "Perlindungan Hukum Terhadap Konsumen Atas Padamnya Listrik Akibat Keadaan Memaksa (Force Majeure) Di Wilayah Area Bali Selatan." Jurnal Hukum Kertha Semaya, Vol 1, Nomor, 8 September 2017.
Sedana, I. Made Puta, dan I. Wayan Bela Siki Layang. "Perlindungan Hukum Bagi Konsumen Ditinjau Dari Undang-Undang Nomor 8 Tahun 1999." Kertha Semaya: Jurnal Ilmu Hukum Vol, 4, Nomor 2, September 2018.
Buku
Ade Maman Suherman, Aspek Hukum dalam Ekonomi Global, Ghia Indonesia, Jakarta, 2002.
Adrian Sutedi, Tanggung Jawab Produk Dalam Hukum Perlindungan Konsumen, Ghia Indonesia, Bogor, 2008.
Dewi, I. Gusti Agung Putri Maha, I. Wayan Wirawan, dan Dewa Gde Rudy,
Gunawan Johanes, Hukum Perlindungan Konsumen, Universitas Katolik Parahyangan, Bandung 1999.
Janus Sidabalok. Hukum Perlindungan Konsumen Di Indonesia. Citra Aditya Bakti Bandung. 2006
Kristiyanti, Celina Tri Siwi. Hukum Perlindungan Konsumen, (Jakarta, Sinar Grafika,2008),
Sudikno Mertokusumo, Mengenal Hukum, Liberty, Yogyakarta, 1999.
Tulus Abadi dan Sudaryanto. Memahami Hak dan Kewajiban Anda sebagai Konsumen Listrik. Yayasan Lembaga Konsumen Indonesia (YLKI). Jakarta. 2004.
Online/World Wide Web
BPKN SIARAN PERS: di masa pandemic tagihan listrik melonjak, Jakarta 15 juni 2020. https://www.bpkn.go.id/posts/show/id/1669 di akses pada senin 10 januari 2022
COVID-19, Firmer action needed to better protect consumers’ (UNCTAD, 08 April 2020) https://unctad.org/en/pages/newsdetails.aspx?OriginalVersionald=2326 di akses pada 10 januari 2022
Papang Hidayat: Dampak Pandemi Covid-19 Terhadap Hak-Hak Konsumen, (Institute For Criminal Justice Reform (ICJR) Jakarta Selatan, September 2020.
Retia Kartika Dewi, Ini Konsekuensi Jika Pelanggan Terlambat Membayar Listrik PLN, https://amp.kompas.com/tren/read/2022/02/05/093000165/ini-konsekuensi-jika-pelanggan-terlambat-membayar-listrik-pln. Di Akses Pada 26 Agustus 2022
Soraya Nofika : Bisakah PLN Tunda Tagihan Listrik Warga Yang Tidak Bisa Bayar, detikFinance (Jakarta, senin, 11 mei 2020) . https://finance.detik.com/energi/d-5010031/bisakah-pln-tunda-tagihan-listrik-warga-yang-tak-bisa-bayar. di akses pada senin 10 januari 2022
Trinita : Keluhkan Tunggakan Listrik Melambung ( Semarang Jumat 12 agustus 2022). https:// www.Kompasiana.com/trinita35725/62f60c9d3555e44a8d501a15/masyarakat-keluhkan-tunggakan-listrik-melambung-yuk-pahami-cara-menghemat-energi-listrik. di akses pada minggu 21 agustus 2022
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| Dublin Core | PKP Metadata Items | Metadata for this Document | |
| 1. | Title | Title of document | Perlindungan Konsumen Terkait Keterlambatan Pembayaran Tagihan Listrik Di Masa Pandemi Covid-19 |
| 2. | Creator | Author's name, affiliation, country | Sarmila Walalayo; Fakultas Hukum Universitas Pattimura, Ambon; Indonesia |
| 2. | Creator | Author's name, affiliation, country | Merry Tjoanda; Fakultas Hukum Universitas Pattimura, Ambon; Indonesia |
| 2. | Creator | Author's name, affiliation, country | Muchtar Anshary Hamid Labetubun; Fakultas Hukum Universitas Pattimura, Ambon; Indonesia |
| 3. | Subject | Discipline(s) | |
| 3. | Subject | Keyword(s) | Consumer Protection; Covid-19 Pandemic; Electricity Arrears |
| 4. | Description | Abstract | Introduction: During the pandemic, the Ministry of Energy and Mineral Resources (ESDM) noted that household electricity and gas consumption increased by more than 30%.Purposes of the Research: The purpose of writing is to find out about the problem of how to regulate consumer protection related to delays in paying electricity account arrears due to the covid-19 pandemic and how to pay for electricity account arrears during the covid-19 pandemic.Methods of the Research: In writing this thesis the author uses the type of normative research. In this study, two approaches to the problem are used, namely the statutory approach and the conceptual approach. Sources of data obtained are primary legal materials, even secondary law, and tertiary legal materials. Techniques for collecting legal materials are collected, grouped according to their respective sections, both primary law, secondary law and tertiary law. All data from this study were analyzed qualitatively.Results of the Research: The results of this study indicate that Covid -19 is a non-natural disaster that can be categorized as a relative overmacht. Even though in this difficult condition there is still no legal basis that allows PLN to relax electricity bills, so that people as electricity consumers have an obligation to pay or pay off. bills according to the rules regulated in the Electricity Law. Consumers are required to pay electricity bills in accordance with the applicable rules, where if the consumer is late in paying electricity starting from the 1st-20th, it will be 1 month late and the customer will get a warning letter to pay it off immediately, if the customer has not paid the bill, the electricity will be refunded. Temporarily disconnected and if it is two months late the customer's electricity will be permanently cut off if the customer wants to install a new meter then the consumer is required to pay bills and fines beforehand. |
| 5. | Publisher | Organizing agency, location | Faculty of Law Pattimura University |
| 6. | Contributor | Sponsor(s) | |
| 7. | Date | (YYYY-MM-DD) | 2023-10-24 |
| 8. | Type | Status & genre | Peer-reviewed Article |
| 8. | Type | Type | |
| 9. | Format | File format | |
| 10. | Identifier | Uniform Resource Identifier | https://fhukum.unpatti.ac.id/jurnal/tatohi/article/view/1862 |
| 10. | Identifier | Digital Object Identifier | 10.47268/tatohi.v3i8.1862 |
| 11. | Source | Title; vol., no. (year) | TATOHI: Jurnal Ilmu Hukum; Vol 3, No 8 (2023): Volume 3 Nomor 8, Oktober 2023 |
| 12. | Language | English=en | en |
| 13. | Relation | Supp. Files | |
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