Tanggungjawab Grab Express Terhadap Konsumen Dalam Jasa Pengantaran Barang

Wa Ode Yulianti(1email), Teng Berlianty(2), Nancy Silvana Haliwela(3)


(1) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
(2) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
(3) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
email Corresponding Author
CrossMark

Abstract


Introduction: Grab Express is a goods delivery service provided by the Grab company for people in Indonesia, grab express offers services to consumers in the form of services with drivers/couriers as business partners of the Grab Indonesia company. However, the services provided by the grab express company still have various irregularities committed by drivers/couriers to consumers who use grab express services.

Purposes of the Research: This study aims to identify and describe the legal relationship between Grab Express and consumers in goods delivery services and this research also aims to analyze and explain accountability in the event of a loss on the part of the consumer.

Methods of the Research: This research is a normative legal research, using a law approach and a conceptual approach. Legal research materials include primary, secondary, tertiary data sources. Data collection techniques in the form of literature study. Techniques for analyzing data on legal materials that were collected and compiled systematically and then reviewed and analyzed qualitatively.

Results of the Research: From the research results, companies that provide Grab Express services can be held responsible for damage to goods sent to consumers through the driver/courier. Responsibility can be realized in the form of compensation and replacement as a result of damage or loss of goods experienced by consumers. The legal relationship between Grab Express and consumers occurs when consumers agree to the Grab Express service application. Grab Express has a legal relationship with the driver/courier as the officer who will deliver the goods to the consumer. If there is damage, the responsibility for the consumer can be requested from Grab Express and followed up by the driver/courier. Grab Express and driver/courier parties in carrying out their business activities are required to carry out their work responsibly and not harm consumers. Consumers are obliged to receive services as a form of right because they have fulfilled their obligations by paying a fee for using the Grab Express service.

Keywords


Grab Express; Consumer; Goods Delivery Service


DOI


10.47268/tatohi.v4i2.2128

Published


2024-04-30

How To Cite


APA: Yulianti, W.O., Berlianty, T., & Haliwela, N.S. (2024). Tanggungjawab Grab Express Terhadap Konsumen Dalam Jasa Pengantaran Barang. TATOHI: Jurnal Ilmu Hukum, 4(2), 119 – 132. DOI: https://doi.org/10.47268/tatohi.v4i2.2128.
IEEE: W.O. Yulianti, T. Berlianty, and N.S. Haliwela, "Tanggungjawab Grab Express Terhadap Konsumen Dalam Jasa Pengantaran Barang", TATOHI J. Ilmu Huk., vol. 4, no. 2, pp. 119 – 132, Apr. 2024. Accessed on: Apr. 26, 2025. [Online]. Available DOI: https://doi.org/10.47268/tatohi.v4i2.2128
Harvard: Yulianti, W.O., Berlianty, T., and Haliwela, N.S., (2024). "Tanggungjawab Grab Express Terhadap Konsumen Dalam Jasa Pengantaran Barang". TATOHI: Jurnal Ilmu Hukum, Volume 4(2), pp. 119 – 132. [Online]. Available DOI: https://doi.org/10.47268/tatohi.v4i2.2128 (Accessed on: 26 April 2025)
Chicago: Yulianti, Wa Ode, Teng Berlianty, and Nancy Silvana Haliwela. "Tanggungjawab Grab Express Terhadap Konsumen Dalam Jasa Pengantaran Barang." TATOHI: Jurnal Ilmu Hukum 4, no. 2 (April 30, 2024): 119 – 132. Accessed April 26, 2025. doi:10.47268/tatohi.v4i2.2128
Vancouver: Yulianti WO, Berlianty T, Haliwela NS. Tanggungjawab Grab Express Terhadap Konsumen Dalam Jasa Pengantaran Barang. TATOHI J. Ilmu Huk. [Internet]. 2024 Apr 30 [cited 2025 Apr 26];4(2):119 – 132. Available from: https://doi.org/10.47268/tatohi.v4i2.2128
MLA 8th: Yulianti, Wa Ode, Teng Berlianty, and Nancy Silvana Haliwela. "Tanggungjawab Grab Express Terhadap Konsumen Dalam Jasa Pengantaran Barang." TATOHI: Jurnal Ilmu Hukum, vol. 4, no. 2, 30 Apr. 2024, pp. 119 – 132, doi:10.47268/tatohi.v4i2.2128. Accessed 26 Apr. 2025.
BibTeX:
@article{TATOHI2128,
		author = {Wa Yulianti and Teng Berlianty and Nancy Haliwela},
		title = {Tanggungjawab Grab Express Terhadap Konsumen Dalam Jasa Pengantaran Barang},
		journal = {TATOHI: Jurnal Ilmu Hukum},
		volume = {4},
		number = {2},
		year = {2024},
		keywords = {Grab Express; Consumer; Goods Delivery Service},
		abstract = {Introduction: Grab Express is a goods delivery service provided by the Grab company for people in Indonesia, grab express offers services to consumers in the form of services with drivers/couriers as business partners of the Grab Indonesia company. However, the services provided by the grab express company still have various irregularities committed by drivers/couriers to consumers who use grab express services.Purposes of the Research: This study aims to identify and describe the legal relationship between Grab Express and consumers in goods delivery services and this research also aims to analyze and explain accountability in the event of a loss on the part of the consumer.Methods of the Research: This research is a normative legal research, using a law approach and a conceptual approach. Legal research materials include primary, secondary, tertiary data sources. Data collection techniques in the form of literature study. Techniques for analyzing data on legal materials that were collected and compiled systematically and then reviewed and analyzed qualitatively.Results of the Research: From the research results, companies that provide Grab Express services can be held responsible for damage to goods sent to consumers through the driver/courier. Responsibility can be realized in the form of compensation and replacement as a result of damage or loss of goods experienced by consumers. The legal relationship between Grab Express and consumers occurs when consumers agree to the Grab Express service application. Grab Express has a legal relationship with the driver/courier as the officer who will deliver the goods to the consumer. If there is damage, the responsibility for the consumer can be requested from Grab Express and followed up by the driver/courier. Grab Express and driver/courier parties in carrying out their business activities are required to carry out their work responsibly and not harm consumers. Consumers are obliged to receive services as a form of right because they have fulfilled their obligations by paying a fee for using the Grab Express service.},
				issn = {2775-619X},		pages = {119--132}			doi = {10.47268/tatohi.v4i2.2128},
				url = {https://fhukum.unpatti.ac.id/jurnal/tatohi/article/view/2128}
		}
		
RefWorks:

   


Jurnal

Dina Kusuma Ratih dan Hilda Yunita Sabrie, 2018 “Pengiriman Paket Menggunakan Grab Express Beserta Bentuk Pertanggungjawabannya”, Halu Oleo Law Review 2.2: 460-483. URL: http:ojs.uho.ac.id/index.php/holrev/article/view/4348. Diakses pada tanggal 15 Agustus 2022, Pukul 22:16 WIT.

Merry Tjoanda, (2020). Kekuatan Mengikat Surat Penunjukan Penyedia Barang Dan Jasa Pemerintah Dalam Kontrak Pengadaan Barang /Jasa Pemerintah Di Masa Covid-19 (Fakultas Hukum Unpatti. SASI, Vol. 26, No. 3, 404-405

Buku

Abdul Halim, Hukum Transaksi Eletronik sebagai Panduan dalam Menghadapi Era Digital Bisnis e-Commerce di Indonesia, Bandung: Nusa Media, Cet-II, 2019.

Adrian Sutedi, 2008, Tanggung Jawab Produk salam Hukum Perlindungan Konsumen, Jakarta: Ghalia Indonesia.

Eddy Army, Bukti Elektronik dalam praktek Peradilan, Jakarta: Sinar Grafika, Cet-1, 2020.

Tim Redaksi BIP, Kitab Undang-Undang Hukum KUHPer, KUHP dan KUHAP, Jakarta: Bhuana Ilmu Populer Gramedia, Cet-II, 2017.

Peter Mahmud Marzuki, Edisi Revisi Pengantar Ilmu Hukum, Surabaya: Prenada Media, 2020.

Simanjutak, Hukum Perdata Indonesia, Ed-1, Jakarta: Kencana, 2015.

Vivi Nila Sari, Revolusi Uang Digital Transaksi Digital, Jakarta: Insan Cendikia Mandiri, 2020.

Online/World Wide Web

Rahmida Nurmiyanti, https: // www. Kompasiana .com/ rahmidanr/ 5ddfb9d6097f3601c0735d32 / alasan-kenapa-kamu-harus-menggunakan-grab-aplikasi-untuk-semua.

http://repository.uin-suska.ac.id/13284/9/9%20BAB%20IV-2018332MEN.pdf.

Widi Dede https://www.dibacaonline.com/2015/11/cara-daftar-jadi-grabexpress.html?m=1.

Full Text: PDF

Article Metrics

Abstract View grafik : 196 times
PDF icon PDF Download : 214 times

 
Dublin Core PKP Metadata Items Metadata for this Document
 
1. Title Title of document Tanggungjawab Grab Express Terhadap Konsumen Dalam Jasa Pengantaran Barang
 
2. Creator Author's name, affiliation, country Wa Ode Yulianti; Fakultas Hukum Universitas Pattimura, Ambon; Indonesia
 
2. Creator Author's name, affiliation, country Teng Berlianty; Fakultas Hukum Universitas Pattimura, Ambon; Indonesia
 
2. Creator Author's name, affiliation, country Nancy Silvana Haliwela; Fakultas Hukum Universitas Pattimura, Ambon; Indonesia
 
3. Subject Discipline(s)
 
3. Subject Keyword(s) Grab Express; Consumer; Goods Delivery Service
 
4. Description Abstract Introduction: Grab Express is a goods delivery service provided by the Grab company for people in Indonesia, grab express offers services to consumers in the form of services with drivers/couriers as business partners of the Grab Indonesia company. However, the services provided by the grab express company still have various irregularities committed by drivers/couriers to consumers who use grab express services.Purposes of the Research: This study aims to identify and describe the legal relationship between Grab Express and consumers in goods delivery services and this research also aims to analyze and explain accountability in the event of a loss on the part of the consumer.Methods of the Research: This research is a normative legal research, using a law approach and a conceptual approach. Legal research materials include primary, secondary, tertiary data sources. Data collection techniques in the form of literature study. Techniques for analyzing data on legal materials that were collected and compiled systematically and then reviewed and analyzed qualitatively.Results of the Research: From the research results, companies that provide Grab Express services can be held responsible for damage to goods sent to consumers through the driver/courier. Responsibility can be realized in the form of compensation and replacement as a result of damage or loss of goods experienced by consumers. The legal relationship between Grab Express and consumers occurs when consumers agree to the Grab Express service application. Grab Express has a legal relationship with the driver/courier as the officer who will deliver the goods to the consumer. If there is damage, the responsibility for the consumer can be requested from Grab Express and followed up by the driver/courier. Grab Express and driver/courier parties in carrying out their business activities are required to carry out their work responsibly and not harm consumers. Consumers are obliged to receive services as a form of right because they have fulfilled their obligations by paying a fee for using the Grab Express service.
 
5. Publisher Organizing agency, location Faculty of Law Pattimura University
 
6. Contributor Sponsor(s)
 
7. Date (YYYY-MM-DD) 2024-04-30
 
8. Type Status & genre Peer-reviewed Article
 
8. Type Type
 
9. Format File format PDF
 
10. Identifier Uniform Resource Identifier https://fhukum.unpatti.ac.id/jurnal/tatohi/article/view/2128
 
10. Identifier Digital Object Identifier 10.47268/tatohi.v4i2.2128
 
11. Source Title; vol., no. (year) TATOHI: Jurnal Ilmu Hukum; Vol 4, No 2 (2024): Volume 4 Nomor 2, April 2024
 
12. Language English=en en
 
13. Relation Supp. Files
 
14. Coverage Geo-spatial location, chronological period, research sample (gender, age, etc.)
 
15. Rights Copyright and permissions

Copyright:

Authors who publish their manuscripts in this Journal agree to the following conditions:

1. The copyright in each article belongs to the author, as well as the right to patent.

2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.

3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.

4. Authors have the right to self-archiving of the article (Author Self-Archiving Policy)

 

Licence : TATOHI: Jurnal Ilmu Hukum is disseminated based on the Creative Commons Attribution-NonCommercial 4.0 International license terms. This license allows anyone to copy and redistribute this material in any form or format, compose, modify, and make derivatives of this material for any purpose. You cannot use this material for commercial purposes. You must specify an appropriate name, include a link to the license, and certify that any changes have been made. You can do this in a way that is appropriate but does not imply that the licensor supports you or your use.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License..

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Wa Ode Yulianti, Teng Berlianty, Nancy Silvana Haliwela

License URL: https://creativecommons.org/licenses/by-nc/4.0