The Legal Consequences of Goods Returns on Business Entities under the Cash on Delivery Payment System

Oriza Shativa Amradarika Gultom; Teng Berlianty; Roulinta Yesvery Sinaga

doi:10.47268/tatohi.v5i10.3141

The Legal Consequences of Goods Returns on Business Entities under the Cash on Delivery Payment System

Oriza Shativa Amradarika Gultom⁽¹⁾, Teng Berlianty⁽²⁾, Roulinta Yesvery Sinaga⁽³⁾

(1) Faculty of Law, Universitas Pattimura, Ambon, Indonesia
(2) Faculty of Law, Universitas Pattimura, Ambon, Indonesia

(3) Faculty of Law, Universitas Pattimura, Ambon, Indonesia
email

Corresponding Author

Abstract

Introduction: E-commerce is a part of e-business that focuses on online buying and selling transactions carried out through electronic media, such as the internet. Payments for E-commerce transactions appear in various forms, for example, e-wallet, micropayment, credit card, even with a cash on delivery (COD) payment system.

Purposes of the Research: This research aims to understand and explain the regulations of cash on delivery payment systems in e-commerce and the legal consequences of product returns for business entities regarding cash on delivery payment systems.

Methods of the Research: This is conducted through a normative legal method using a statutory approach and a conceptual approach.

Findings of the Research: Based on this research, the regulation of the on-site payment system is regulated in the Civil Code, Consumer Protection Act, Electronic Information and Transaction Law and Government Regulation on the Implementation of Electronic Systems and Transactions. The legal consequences experienced by business entities regarding the return of goods made by consumers when shopping through E-commerce are paying compensation to consumers if the goods are not in accordance or damaged and returns with a mechanism that has been determined by each marketplace. The form of guarantee given by the marketplace if the goods are not in accordance or damaged is in the form of free shipping when returning goods which will be fully borne by the marketplace. Meanwhile, if the goods are in accordance, consumers cannot claim a guarantee and are required to make payments with the on-site payment system.

Keywords

Legal Consequences; Return of Goods; Cash on Delivery.

DOI

10.47268/tatohi.v5i10.3141

Published

2025-12-31

How To Cite

APA: Gultom, O.S., Berlianty, T., & Sinaga, R.Y. (2025). The Legal Consequences of Goods Returns on Business Entities under the Cash on Delivery Payment System. TATOHI: Jurnal Ilmu Hukum, 5(10), 458-465. DOI: https://doi.org/10.47268/tatohi.v5i10.3141.

IEEE: O.S. Gultom, T. Berlianty, and R.Y. Sinaga, "The Legal Consequences of Goods Returns on Business Entities under the Cash on Delivery Payment System", TATOHI J. Ilmu Huk., vol. 5, no. 10, pp. 458-465, Dec. 2025. Accessed on: Jan. 1, 2026. [Online]. Available DOI: https://doi.org/10.47268/tatohi.v5i10.3141

Harvard: Gultom, O.S., Berlianty, T., and Sinaga, R.Y., (2025). "The Legal Consequences of Goods Returns on Business Entities under the Cash on Delivery Payment System". TATOHI: Jurnal Ilmu Hukum, Volume 5(10), pp. 458-465. [Online]. Available DOI: https://doi.org/10.47268/tatohi.v5i10.3141 (Accessed on: 1 January 2026)

Chicago: Gultom, Oriza Shativa Amradarika, Teng Berlianty, and Roulinta Yesvery Sinaga. "The Legal Consequences of Goods Returns on Business Entities under the Cash on Delivery Payment System." TATOHI: Jurnal Ilmu Hukum 5, no. 10 (December 31, 2025): 458-465. Accessed January 1, 2026. doi:10.47268/tatohi.v5i10.3141

Vancouver: Gultom OS, Berlianty T, Sinaga RY. The Legal Consequences of Goods Returns on Business Entities under the Cash on Delivery Payment System. TATOHI J. Ilmu Huk. [Internet]. 2025 Dec 31 [cited 2026 Jan 1];5(10):458-465. Available from: https://doi.org/10.47268/tatohi.v5i10.3141

MLA 8th: Gultom, Oriza Shativa Amradarika, Teng Berlianty, and Roulinta Yesvery Sinaga. "The Legal Consequences of Goods Returns on Business Entities under the Cash on Delivery Payment System." TATOHI: Jurnal Ilmu Hukum, vol. 5, no. 10, 31 Dec. 2025, pp. 458-465, doi:10.47268/tatohi.v5i10.3141. Accessed 1 Jan. 2026.

BibTeX:

@article{TATOHI3141,
		author = {Oriza Gultom and Teng Berlianty and Roulinta Sinaga},
		title = {The Legal Consequences of Goods Returns on Business Entities under the Cash on Delivery Payment System},
		journal = {TATOHI: Jurnal Ilmu Hukum},
		volume = {5},
		number = {10},
		year = {2025},
		keywords = {Legal Consequences; Return of Goods; Cash on Delivery.},
		abstract = {Introduction: E-commerce is a part of e-business that focuses on online buying and selling transactions carried out through electronic media, such as the internet. Payments for E-commerce transactions appear in various forms, for example, e-wallet, micropayment, credit card, even with a cash on delivery (COD) payment system.Purposes of the Research: This research aims to understand and explain the regulations of cash on delivery payment systems in e-commerce and the legal consequences of product returns for business entities regarding cash on delivery payment systems. Methods of the Research: This is conducted through a normative legal method using a statutory approach and a conceptual approach.Findings of the Research: Based on this research, the regulation of the on-site payment system is regulated in the Civil Code, Consumer Protection Act, Electronic Information and Transaction Law and Government Regulation on the Implementation of Electronic Systems and Transactions. The legal consequences experienced by business entities regarding the return of goods made by consumers when shopping through E-commerce are paying compensation to consumers if the goods are not in accordance or damaged and returns with a mechanism that has been determined by each marketplace. The form of guarantee given by the marketplace if the goods are not in accordance or damaged is in the form of free shipping when returning goods which will be fully borne by the marketplace. Meanwhile, if the goods are in accordance, consumers cannot claim a guarantee and are required to make payments with the on-site payment system.},
				issn = {2775-619X},		pages = {458--465}			doi = {10.47268/tatohi.v5i10.3141},
				url = {https://fhukum.unpatti.ac.id/jurnal/tatohi/article/view/3141}
		}

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Dublin Core		PKP Metadata Items	Metadata for this Document

1.	Title	Title of document	The Legal Consequences of Goods Returns on Business Entities under the Cash on Delivery Payment System

2.	Creator	Author's name, affiliation, country	Oriza Shativa Amradarika Gultom; Faculty of Law, Universitas Pattimura, Ambon; Indonesia

2.	Creator	Author's name, affiliation, country	Teng Berlianty; Faculty of Law, Universitas Pattimura, Ambon; Indonesia

2.	Creator	Author's name, affiliation, country	Roulinta Yesvery Sinaga; Faculty of Law, Universitas Pattimura, Ambon; Indonesia

3.	Subject	Discipline(s)

3.	Subject	Keyword(s)	Legal Consequences; Return of Goods; Cash on Delivery.

4.	Description	Abstract	Introduction: E-commerce is a part of e-business that focuses on online buying and selling transactions carried out through electronic media, such as the internet. Payments for E-commerce transactions appear in various forms, for example, e-wallet, micropayment, credit card, even with a cash on delivery (COD) payment system.Purposes of the Research: This research aims to understand and explain the regulations of cash on delivery payment systems in e-commerce and the legal consequences of product returns for business entities regarding cash on delivery payment systems. Methods of the Research: This is conducted through a normative legal method using a statutory approach and a conceptual approach.Findings of the Research: Based on this research, the regulation of the on-site payment system is regulated in the Civil Code, Consumer Protection Act, Electronic Information and Transaction Law and Government Regulation on the Implementation of Electronic Systems and Transactions. The legal consequences experienced by business entities regarding the return of goods made by consumers when shopping through E-commerce are paying compensation to consumers if the goods are not in accordance or damaged and returns with a mechanism that has been determined by each marketplace. The form of guarantee given by the marketplace if the goods are not in accordance or damaged is in the form of free shipping when returning goods which will be fully borne by the marketplace. Meanwhile, if the goods are in accordance, consumers cannot claim a guarantee and are required to make payments with the on-site payment system.

5.	Publisher	Organizing agency, location	Faculty of Law, Universitas Pattimura

6.	Contributor	Sponsor(s)

7.	Date	(YYYY-MM-DD)	2025-12-31

8.	Type	Status & genre	Peer-reviewed Article

8.	Type	Type

9.	Format	File format	PDF

10.	Identifier	Uniform Resource Identifier	https://fhukum.unpatti.ac.id/jurnal/tatohi/article/view/3141

10.	Identifier	Digital Object Identifier	10.47268/tatohi.v5i10.3141

11.	Source	Title; vol., no. (year)	TATOHI: Jurnal Ilmu Hukum; Volume 5 Issue 10, December 2025

12.	Language	English=en	en

13.	Relation	Supp. Files

14.	Coverage	Geo-spatial location, chronological period, research sample (gender, age, etc.)

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