The Use of Artificial Intelligence in Dispute Resolution Through Arbitration: The Potential and Challenges

Agus Agus; Sudirman Sudirman; Wahyudi Umar; Ahmad Rustan

doi:10.47268/sasi.v29i3.1393

The Use of Artificial Intelligence in Dispute Resolution Through Arbitration: The Potential and Challenges

Agus Agus⁽¹⁾, Sudirman Sudirman⁽²⁾, Wahyudi Umar⁽³⁾, Ahmad Rustan⁽⁴⁾

(1) Faculty of Law Muhammadiyah Kendari University, Kendari, Indonesia
(2) Faculty of Law Muhammadiyah Kendari University, Kendari, Indonesia
(3) Faculty of Law Muhammadiyah Kendari University, Kendari, Indonesia
(4) Faculty of Law Muhammadiyah Kendari University, Kendari, Indonesia
email

Corresponding Author

Abstract

Introduction: The use of artificial intelligence (AI) in dispute resolution through arbitration has become an increasingly relevant topic in the legal world. AI can speed up the process of data collection, data analysis, and provide predictions and recommendations in dispute resolution. However, the use of AI also raises some challenges and risks that need to be overcome.

Purposes of the Research: This paper intends to explore the potential of the use of Artificial Intelligence (AI) Technology in dispute resolution through arbitration, as well as the challenges and risks associated with its use.

Methods of the Research: The research method used is normative research by analyzing various literature and regulations related to the use of AI in dispute resolution through arbitration.

Results of the Research: The results showed that the use of AI in dispute resolution through arbitration can speed up the process and improve the accuracy of data analysis. However, its use also has challenges and risks such as the risk of error and the inability of AI to understand the legal nuances and human factors in the dispute resolution process. To minimize risks and ensure fairness and legal certainty in the dispute resolution process through arbitration, clear regulations and standards are needed in the use of AI. In addition, users and legal practitioners involved in the dispute resolution process through arbitration also need to improve understanding and knowledge of AI technologies.

Keywords

Artificial Intelligence (AI); Dispute Resolution; Arbitration

DOI

10.47268/sasi.v29i3.1393

Published

2023-09-22

How To Cite

APA: Agus, A., Sudirman, S., Umar, W., & Rustan, A. (2023). The Use of Artificial Intelligence in Dispute Resolution Through Arbitration: The Potential and Challenges. SASI, 29(3), 570-578. DOI: https://doi.org/10.47268/sasi.v29i3.1393.

IEEE: A. Agus, S. Sudirman, W. Umar, and A. Rustan, "The Use of Artificial Intelligence in Dispute Resolution Through Arbitration: The Potential and Challenges", SASI, vol. 29, no. 3, pp. 570-578, Sep. 2023. Accessed on: Jul. 25, 2025. [Online]. Available DOI: https://doi.org/10.47268/sasi.v29i3.1393

Harvard: Agus, A., Sudirman, S., Umar, W., and Rustan, A., (2023). "The Use of Artificial Intelligence in Dispute Resolution Through Arbitration: The Potential and Challenges". SASI, Volume 29(3), pp. 570-578. [Online]. Available DOI: https://doi.org/10.47268/sasi.v29i3.1393 (Accessed on: 25 July 2025)

Chicago: Agus, Agus, Sudirman Sudirman, Wahyudi Umar, and Ahmad Rustan. "The Use of Artificial Intelligence in Dispute Resolution Through Arbitration: The Potential and Challenges." SASI 29, no. 3 (June 12, 2023): 570-578. Accessed July 25, 2025. doi:10.47268/sasi.v29i3.1393

Vancouver: Agus A, Sudirman S, Umar W, Rustan A. The Use of Artificial Intelligence in Dispute Resolution Through Arbitration: The Potential and Challenges. SASI [Internet]. 2023 Sep 22 [cited 2025 Jul 25];29(3):570-578. Available from: https://doi.org/10.47268/sasi.v29i3.1393

MLA 8th: Agus, Agus, Sudirman Sudirman, Wahyudi Umar, and Ahmad Rustan. "The Use of Artificial Intelligence in Dispute Resolution Through Arbitration: The Potential and Challenges." SASI, vol. 29, no. 3, 12 Jun. 2023, pp. 570-578, doi:10.47268/sasi.v29i3.1393. Accessed 25 Jul. 2025.

BibTeX:

@article{SASI1393,
		author = {Agus Agus and Sudirman Sudirman and Wahyudi Umar and Ahmad Rustan},
		title = {The Use of Artificial Intelligence in Dispute Resolution Through Arbitration: The Potential and Challenges},
		journal = {SASI},
		volume = {29},
		number = {3},
		year = {2023},
		keywords = {Artificial Intelligence (AI); Dispute Resolution; Arbitration},
		abstract = {Introduction: The use of artificial intelligence (AI) in dispute resolution through arbitration has become an increasingly relevant topic in the legal world. AI can speed up the process of data collection, data analysis, and provide predictions and recommendations in dispute resolution. However, the use of AI also raises some challenges and risks that need to be overcome.Purposes of the Research: This paper intends to explore the potential of the use of Artificial Intelligence (AI) Technology in dispute resolution through arbitration, as well as the challenges and risks associated with its use. Methods of the Research: The research method used is normative research by analyzing various literature and regulations related to the use of AI in dispute resolution through arbitration. Results of the Research: The results showed that the use of AI in dispute resolution through arbitration can speed up the process and improve the accuracy of data analysis. However, its use also has challenges and risks such as the risk of error and the inability of AI to understand the legal nuances and human factors in the dispute resolution process. To minimize risks and ensure fairness and legal certainty in the dispute resolution process through arbitration, clear regulations and standards are needed in the use of AI. In addition, users and legal practitioners involved in the dispute resolution process through arbitration also need to improve understanding and knowledge of AI technologies.},
				issn = {2614-2961},		pages = {570--578}			doi = {10.47268/sasi.v29i3.1393},
				url = {https://fhukum.unpatti.ac.id/jurnal/sasi/article/view/1393}
		}

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Dublin Core		PKP Metadata Items	Metadata for this Document

1.	Title	Title of document	The Use of Artificial Intelligence in Dispute Resolution Through Arbitration: The Potential and Challenges

2.	Creator	Author's name, affiliation, country	Agus Agus; Faculty of Law Muhammadiyah Kendari University, Kendari; Indonesia

2.	Creator	Author's name, affiliation, country	Sudirman Sudirman; Faculty of Law Muhammadiyah Kendari University, Kendari; Indonesia

2.	Creator	Author's name, affiliation, country	Wahyudi Umar; Faculty of Law Muhammadiyah Kendari University, Kendari; Indonesia

2.	Creator	Author's name, affiliation, country	Ahmad Rustan; Faculty of Law Muhammadiyah Kendari University, Kendari; Indonesia

3.	Subject	Discipline(s)

3.	Subject	Keyword(s)	Artificial Intelligence (AI); Dispute Resolution; Arbitration

4.	Description	Abstract	Introduction: The use of artificial intelligence (AI) in dispute resolution through arbitration has become an increasingly relevant topic in the legal world. AI can speed up the process of data collection, data analysis, and provide predictions and recommendations in dispute resolution. However, the use of AI also raises some challenges and risks that need to be overcome.Purposes of the Research: This paper intends to explore the potential of the use of Artificial Intelligence (AI) Technology in dispute resolution through arbitration, as well as the challenges and risks associated with its use. Methods of the Research: The research method used is normative research by analyzing various literature and regulations related to the use of AI in dispute resolution through arbitration. Results of the Research: The results showed that the use of AI in dispute resolution through arbitration can speed up the process and improve the accuracy of data analysis. However, its use also has challenges and risks such as the risk of error and the inability of AI to understand the legal nuances and human factors in the dispute resolution process. To minimize risks and ensure fairness and legal certainty in the dispute resolution process through arbitration, clear regulations and standards are needed in the use of AI. In addition, users and legal practitioners involved in the dispute resolution process through arbitration also need to improve understanding and knowledge of AI technologies.

5.	Publisher	Organizing agency, location	Faculty of Law, Universitas Pattimura

6.	Contributor	Sponsor(s)

7.	Date	(YYYY-MM-DD)	2023-09-22

8.	Type	Status & genre	Peer-reviewed Article

8.	Type	Type

9.	Format	File format	PDF

10.	Identifier	Uniform Resource Identifier	https://fhukum.unpatti.ac.id/jurnal/sasi/article/view/1393

10.	Identifier	Digital Object Identifier	10.47268/sasi.v29i3.1393

11.	Source	Title; vol., no. (year)	SASI; Volume 29 Issue 3, September 2023

12.	Language	English=en	en

13.	Relation	Supp. Files

14.	Coverage	Geo-spatial location, chronological period, research sample (gender, age, etc.)

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