PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE
DOI:
https://doi.org/10.47268/sasi.v17i3.362Keywords:
Electronic-Government, Public Services, MaladministrationAbstract
Direct contact in the provision of services provide great opportunities happening maladministration practice (failure to provide service). Therefore, it needs an effort to minimize or even eliminate the practice maladministration by utilizing information and communication technology (ICT) in the frame of electronic-government to service delivery, so that direct contact between service providers and service users no longer occur. In Indonesia, the opportunity for that already exist with the issuance of Presidential Instruction No. 3 of 2003 on National Policy and Strategy Development of electronic-Government (electronic- Government framework), with the aim of supporting the change to democratic governance, facilitating communication between central and local governments, ensure the implementation of the principles of good governance, and facilitating the transformation towards an information society.Downloads
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Bennis,W. and M.Mische, 1995. The 21 Century Organization. Pfeiffer&Company.NewYork. Forman, Mark, 2005. E-Government: Using IT to Transform the Effectiveness and Efficiency of Government. Hartono, Sunaryati; Budhi Masthuri, Enni Rochmaeni, Winarso, Panduan Investigasi untuk Ombudsman Indonesia, Diterbitkan atas dukungan The Asia Foundation Indonesia.2003 Hadjon M. Philipus, dkk, Hukum Administrasi dan Tindak Pidana Korupsi, Gadjah Mada University Press, Jogyakarta, 2011 Indrajit, R.E. E-Government: Strategi Pembangunan dan Pengembangan Sistem Pelayanan Publik Berbasis Teknologi Digital. Penerbit: Andi, Yogyakarta.2002 Masthuri, Budi, Mengenal Ombudsman Indonesia. Penerbit: Pradnya Paramita, Jakarta, 2005 Rusli, Alexander (ed), Telematika Indonesia: Kebijakan dan Perkembangan. Tim Koordinasi Telematika Indonesia Kementerian Komunikasi dan Informasi Republik Indonesia, Jakarta, 2004 Suprawoto, Pelayanan Publik Melalui E-Government (Studi tentang Pelayanan KTP, e- Procurement dan PSB-Online di Kota Surabaya). Disertasi. Universitas Brawijaya, Malang.2005 Aturan Hukum : Undang-Undang Dasar 1945 Undang-Undang Nomor 24 Tahun 2009 tentang Pelayanan Publik Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2003 tentang Pedoman Umum Penyelenggaraan Pelayanan Publik Inpres Nomor 3 Tahun 2003 tentang Kebijakan dan Strategi Nasional Pengembangan e-Gov (electronic-Government framework)
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Copyright (c) 2011 Erick S Holle
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