1. Home
  2. Vol 17, No 3 (2011)
  3. Holle

PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE

Erick S Holle(1email)


(1) Fakultas Hukum Universitas Pattimura, Indonesia
email Corresponding Author
CrossMark

Abstract


Direct contact in the provision of services provide great opportunities happening maladministration practice (failure to provide service). Therefore, it needs an effort to minimize or even eliminate the practice maladministration by utilizing information and communication technology (ICT) in the frame of electronic-government to service delivery, so that direct contact between service providers and service users no longer occur. In Indonesia, the opportunity for that already exist with the issuance of Presidential Instruction No. 3 of 2003 on National Policy and Strategy Development of electronic-Government (electronic- Government framework), with the aim of supporting the change to democratic governance, facilitating communication between central and local governments, ensure the implementation of the principles of good governance, and facilitating the transformation towards an information society.

Keywords


Electronic-Government; Public Services; Maladministration


DOI


10.47268/sasi.v17i3.362

Published


2011-09-30

How To Cite


APA: Holle, E.S. (2011). PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE. SASI, 17(3), 21-30. DOI: https://doi.org/10.47268/sasi.v17i3.362.
IEEE: E.S. Holle, "PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE", SASI, vol. 17, no. 3, pp. 21-30, Sep. 2011. Accessed on: Feb. 19, 2026. [Online]. Available DOI: https://doi.org/10.47268/sasi.v17i3.362
Harvard: Holle, E.S., (2011). "PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE". SASI, Volume 17(3), pp. 21-30. [Online]. Available DOI: https://doi.org/10.47268/sasi.v17i3.362 (Accessed on: 19 February 2026)
Chicago: Holle, Erick S. "PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE." SASI 17, no. 3 (September 30, 2011): 21-30. Accessed February 19, 2026. doi:10.47268/sasi.v17i3.362
Vancouver: Holle ES. PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE. SASI [Internet]. 2011 Sep 30 [cited 2026 Feb 19];17(3):21-30. Available from: https://doi.org/10.47268/sasi.v17i3.362
MLA 8th: Holle, Erick S. "PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE." SASI, vol. 17, no. 3, 30 Sep. 2011, pp. 21-30, doi:10.47268/sasi.v17i3.362. Accessed 19 Feb. 2026.
BibTeX: 
@article{SASI362,
		author = {Erick Holle},
		title = {PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE},
		journal = {SASI},
		volume = {17},
		number = {3},
		year = {2011},
		keywords = {Electronic-Government; Public Services; Maladministration},
		abstract = {Direct contact in the provision of services provide great opportunities happening maladministration practice (failure to provide service). Therefore, it needs an effort to minimize or even eliminate the practice maladministration by utilizing information and communication technology (ICT) in the frame of electronic-government to service delivery, so that direct contact between service providers and service users no longer occur. In Indonesia, the opportunity for that already exist with the issuance of Presidential Instruction No. 3 of 2003 on National Policy and Strategy Development of electronic-Government (electronic- Government framework), with the aim of supporting the change to democratic governance, facilitating communication between central and local governments, ensure the implementation of the principles of good governance, and facilitating the transformation towards an information society.},
				issn = {2614-2961},		pages = {21--30}			doi = {10.47268/sasi.v17i3.362},
				url = {https://fhukum.unpatti.ac.id/jurnal/sasi/article/view/362}
		}
RefWorks:

   

Bennis,W. and M.Mische, 1995. The 21 Century Organization. Pfeiffer&Company.NewYork. Forman, Mark, 2005. E-Government: Using IT to Transform the Effectiveness and Efficiency of Government. Hartono, Sunaryati; Budhi Masthuri, Enni Rochmaeni, Winarso, Panduan Investigasi untuk Ombudsman Indonesia, Diterbitkan atas dukungan The Asia Foundation Indonesia.2003 Hadjon M. Philipus, dkk, Hukum Administrasi dan Tindak Pidana Korupsi, Gadjah Mada University Press, Jogyakarta, 2011 Indrajit, R.E. E-Government: Strategi Pembangunan dan Pengembangan Sistem Pelayanan Publik Berbasis Teknologi Digital. Penerbit: Andi, Yogyakarta.2002 Masthuri, Budi, Mengenal Ombudsman Indonesia. Penerbit: Pradnya Paramita, Jakarta, 2005 Rusli, Alexander (ed), Telematika Indonesia: Kebijakan dan Perkembangan. Tim Koordinasi Telematika Indonesia Kementerian Komunikasi dan Informasi Republik Indonesia, Jakarta, 2004 Suprawoto, Pelayanan Publik Melalui E-Government (Studi tentang Pelayanan KTP, e- Procurement dan PSB-Online di Kota Surabaya). Disertasi. Universitas Brawijaya, Malang.2005 Aturan Hukum : Undang-Undang Dasar 1945 Undang-Undang Nomor 24 Tahun 2009 tentang Pelayanan Publik Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2003 tentang Pedoman Umum Penyelenggaraan Pelayanan Publik Inpres Nomor 3 Tahun 2003 tentang Kebijakan dan Strategi Nasional Pengembangan e-Gov (electronic-Government framework)

Full Text: PDF

Article Metrics

Abstract View grafik : 23665 times
PDF icon PDF Download : 13703 times



 
Dublin Core PKP Metadata Items Metadata for this Document
 
1. Title Title of document PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE
 
2. Creator Author's name, affiliation, country Erick S Holle; Fakultas Hukum Universitas Pattimura; Indonesia
 
3. Subject Discipline(s)
 
3. Subject Keyword(s) Electronic-Government; Public Services; Maladministration
 
4. Description Abstract Direct contact in the provision of services provide great opportunities happening maladministration practice (failure to provide service). Therefore, it needs an effort to minimize or even eliminate the practice maladministration by utilizing information and communication technology (ICT) in the frame of electronic-government to service delivery, so that direct contact between service providers and service users no longer occur. In Indonesia, the opportunity for that already exist with the issuance of Presidential Instruction No. 3 of 2003 on National Policy and Strategy Development of electronic-Government (electronic- Government framework), with the aim of supporting the change to democratic governance, facilitating communication between central and local governments, ensure the implementation of the principles of good governance, and facilitating the transformation towards an information society.
 
5. Publisher Organizing agency, location Faculty of Law, Universitas Pattimura
 
6. Contributor Sponsor(s)
 
7. Date (YYYY-MM-DD) 2011-09-30
 
8. Type Status & genre Peer-reviewed Article
 
8. Type Type
 
9. Format File format PDF
 
10. Identifier Uniform Resource Identifier https://fhukum.unpatti.ac.id/jurnal/sasi/article/view/362
 
10. Identifier Digital Object Identifier 10.47268/sasi.v17i3.362
 
11. Source Title; vol., no. (year) SASI; Vol 17, No 3 (2011): Volume 17 Nomor 3, Juli - September 2011
 
12. Language English=en en
 
13. Relation Supp. Files
 
14. Coverage Geo-spatial location, chronological period, research sample (gender, age, etc.)
 
15. Rights Copyright and permissions

Copyright:

Authors who publish their manuscripts in this Journal agree to the following conditions:

1. The copyright in each article belongs to the author, as well as the right to patent.

2. Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.

3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.

4. Authors have the right to self-archiving of the article (Author Self-Archiving Policy)

 

License: The SASI Journal is disseminated based on the Creative Commons Attribution-NonCommercial 4.0 International license terms. This license allows anyone to copy and redistribute this material in any form or format, compose, modify, and make derivatives of this material for any purpose. You cannot use this material for commercial purposes. You must specify an appropriate name, include a link to the license, and certify that any changes have been made. You can do this in a way that is appropriate but does not imply that the licensor supports you or your use.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.


Copyright (c) 2011 Erick S Holle

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.