Violation of Standard Operating Procedures (Smile, Greet, Say Hello) in the Company's Regulations on Employment

Ariyanti Sofiya Saputri; Helsina Fransiska Pello; Rini Marselin Kaesmetan

doi:10.47268/tatohi.v6i5.3892

Authors

Ariyanti Sofiya Saputri ✉ Universitas Nusa Cendana , Indonesia
Helsina Fransiska Pello Universitas Nusa Cendana , Indonesia
Rini Marselin Kaesmetan Universitas Nusa Cendana , Indonesia

DOI:

https://doi.org/10.47268/tatohi.v6i5.3892

Keywords:

Smile, Greet, Say Hello SOP, Company Regulations, Labor Law, Work Discipline, Industrial Relations

Abstract

Introduction: Violation of the Standard Operating Procedure (SOP) of Smile, Greet, Say Hello is a form of violation of minor work discipline in Company Regulations or Collective Labor Agreements. Sanctions for this violation are generally in the form of verbal and written reprimands, to a Warning Letter in stages in accordance with the provisions of labor law.

Purposes of the Research: This study aims to juridically analyze violations of the Smile, Greeting, and Salutation Standard Operating Procedure (Smile, Greet, Say Hello SOP) in company regulations based on Law Number 13 of 2003 concerning Manpower. The study focuses on the legal position of the Smile, Greet, Say Hello SOP in employment relationships, employees’ obligations to comply with company regulations, the classification of Smile, Greet, Say Hello SOP violations, as well as the mechanisms for dispute resolution and sanction implementation.

Methods of the Research: This research employs a normative legal research method using statutory, conceptual, and analytical approaches. The legal materials consist of primary, secondary, and tertiary legal sources collected through library research and analyzed descriptively and qualitatively.

Findings of the Research: The results indicate that the Smile, Greet, Say Hello SOP has the status of a valid and binding internal company norm when stipulated in company regulations or collective labor agreements in accordance with labor law provisions. Violations of the Smile, Greet, Say Hello SOP are generally classified as minor disciplinary violations, the settlement of which should prioritize guidance, verbal warnings, and written warning letters applied progressively. The imposition of sanctions must be proportional, objective, and consistent with the principles of worker protection and legal certainty. The mechanism for resolving SOP violations is carried out through internal company procedures, bipartite negotiations, mediation, and the Industrial Relations Court in the event of disputes. Therefore, the implementation of the Smile, Greet, Say Hello SOP not only functions to establish a professional work culture and excellent service but must also ensure a balance of rights and obligations between employees and employers within industrial relations

References

Agustianto. “Bentuk-Bentuk Perubahan Hukum Ketenagakerjaan Dalam Undang-Undang Nomor 11 Tahun 2020 Tentang Cipta Kerja Changes in Labor Law in the Act Number 11 of 2020 Concerning Job Creation Pendahuluan Pada Hakikatnya Persepsi Tentang Hukum Ditentukan Oleh Cara Pan.” Jurnal Reformasi Hukum 25, no. 2 (2021): 147–66.

Alfacrisy, Aulia, and Anne Putri. “Pengaruh Etika Profesionalisme Dan Kepatuhan Pada SOP Terhadap Kinerja Pegawai Dengan Disiplin Kerja Sebagai Variabel Intervening Pada Pengadilan Negeri Tanjung Pati.” Jurnal Manajemen Bisnis Kewirausahaan 4, no. 2 (2025): 19–32.

Amirul, Ardiansyah, and M U Minin. “Penerapan 3s (Senyum, Salam, Sapa) Untuk Meningkatkan Kepuasan Konsumen Pada Spbu Pertamina Syirkah Amanah Mandiri Bojonegoro.” In Skripsi, STIE Cendekia Bojonegoro, 14–15, 2023.

Anggraini FD. Dampak Standar Operasional Prosedur Terhadap Kinerja Karyawan. Jakarta: Pustaka Ilmu, 2021.

Arifani, Mohammad Anif, Aisma Fitri Anita, Asla Nur Fauziyah, and Anang Gunawan. “Efektivitas Penerapan Budaya 5S (Senyum, Salam, Sapa, Sopan, Santun) Dalam Perwujudan Pelayanan Prima Di Kantor Kelurahan Cisurupan Kota Bandung.” Jurnal Dialektika: Jurnal Ilmu Sosial 20, no. 1 (2022): 59–69. https://doi.org/10.54783/dialektika.v20i1.34.

Arifuddin Muda Harahap. Buku Ajar Hukum Ketenagakerjaan. Edited by Mar’ie Mahfudz Harahap. Bandung: Media Sains Indonesia, 2023.

Arnina P. Langkah-Langkah Efektif Menyusun SOP: Standard Operating Procedures. Depok: Huta Publisher, 2018.

Felix Furguson, Gunardi Lie, and Moody R. Syailendra. “Pelanggaran Peraturan Perusahaan Bidang Keselamatan Dan Kesehatan Kerja Pada PT GNI Menurut UU Ketenagakerjaan.” INNOVATIVE: Journal Of Social Science Research 3, no. 5 (2023): 1009–19.

Hamonangan, Fernando. “Menjamin Hak Pekerja Migran Indonesia: Tinjauan Perlindungan Hukum Berdasarkan Undang-Undang No. 18 Tahun 2017.” Rewang Rencang : Jurnal Hukum Lex Generalis. 6, no. 5 (2025): 1–15.

Hariyanto. “Norma Internal Perusahaan Dan Etika Pelayanan Dalam Hukum Ketenagakerjaan.” Jurnal Hukum Bisnis 11, no. 1 (2023): 78.

Krisharyanto, Edi. “Fungsi Hukum Ketenagakerjaan Dalam Menuju Proses Industrialisasi.” Perspektif 7, no. 4 (2002): 248. https://doi.org/10.30742/perspektif.v7i4.295.

L. Ratna. Tanggung Jawab Sosial Dan Lingkungan Perusahaan. Jakarta: Pustaka Mandiri, 2022.

Mangkunegara, A.A.A.P. Manajemen Sumber Daya Manusia Perusahaan. Cetakan ke. Bandung: Remaja Rosdakarya, 2022.

Maulana, M Hafizh, Daffa Akmal Manurung, Abdilbar Alfahrizi, and Syahrul Agil. “Analisis Hukum Ketenagakerjaan Di Indonesia.” Jurnal Cendikia ISNU-SU (JCISNU) I, no. 1 (2024): 139–46.

Mertokusumo, Sudikno. Mengenal Hukum: Suatu Pengantar. Yogyakarta: Liberty, 2010.

Muhaemin. Memenuhi Dan Memperoleh Administrasi Umrah Pada PT Fauzi UIN Syarif Hidayatullah Jakarta 1444 H / 2023 M. Jakarta: UIN Syarif Hidayatullah Jakarta, 2023.

Muhammad, Fadil. “Hukum Ketenagakerjaan Di Era Modern: Antara Hak Dan Kewajiban.” Borobudur Law and Society Journal 3, no. 4 (2024): 196–201.

Mulyati, Rindi Wulansari. “Dampak PHK ( Pemutusan Hubungan Kerja ) Terhadap Karyawan Lebih Dari Sekedar Kehilangan Pekerjaan.” Jurnal Ekonomi Dan Bisnis Digital 01, no. 04 (2024): 967–71.

Naufal Hanif Ginang Wijnana. “Analisis Penerapan Etos Kerja Dan Budaya Kerja Islami Pada Karyawan Bank Jatim Syariah Cabang Surabaya.” In Skripsi UIN Sunan Ampel. Surabaya, 2023.

Nur Betty Purnama Putri, M Isa Anshori. “Peraturan Undang Undang Dan Ketenagakerjaan.” Kultura: Jurnal Ilmu Hukum, Sosial, Dan Humaniora 2, no. 11 (2024): 872–76.

Paparang, Sonia Ester, Mita Erdiaty Takaendengan, Telly Hetty Isje Kondoj, Fonny Sangari, and Vesty Like Sambeka. “Analisis Penerapan Standar Oprasional Prosedur Receptionis Terhadap Pelayanan Di Sutanraja Hotel Manado.” Jurnal Sains Terapan Pariwisata 10, no. 1 (2025): 01–10. https://doi.org/10.56743/jstp.v10i1.433.

Permana, Yana Sukma. “Penerapan Sanksi Pidana Ketenagakerjaan Terhadap Pelaku Usaha Yang Tidak Membayar Upah Karyawan Sesuai Hukum Ketenagakerjaan.” Collegium Studiosum Journal 7, no. 1 (2024): 204–14. https://doi.org/10.56301/csj.v7i1.1312.

Prasetyo, B. Budaya Perusahaan Dan Etika Kerja. Yogyakarta: Pustaka Pelajar, 2020.

Ratna, Dian, and Al Hasin. “Analisis Efektivitas Penerapan Standard Operating Procedure ( SOP ) Pada Departemen Community & Academy RUN System (Global Sukses Solusi Tbk ).” Selekta Manajemen: Jurnal Mahasiswa Bisnis & Manajemen 01, no. 06 (2022): 58–75.

Sinaga, M. Hukum Ketenagakerjaan Di Indonesia. Jakarta: Sinar Grafika, 2021.

Sinambela, San Mikael, Putri Widia Ningsih, Ahmad Aridho, Joy Novi Yanti, Nur Anisa Simbolon, Reylan Silverius Sinaga, Ramsul Nababan, and Maulana Ibrahim. “Perkembangan Dan Dinamika Hukum Ketenagakerjaan Di Indonesia Pendidikan Pancasila Dan Kewarganegaraan Fakultas Ilmu Sosial Universitas Negeri.” Hakim: Jurnal Ilmu Hukum & Sosial 2, no. 1 (2024): 25–43.

Sudharto P. Tanggung Jawab Sosial Dan Lingkungan Perusahaan. Semarang: Universitas Diponegoro, 2021.

Suhartoyo. “Perlindungan Hukum Bagi Buruh Dalam Sistem Hukum Ketenagakerjaan Nasional.” Adminitrative Law & Governance Journal 2, no. 2 (2019): 326–36.

Valentino, Calvin Armando, and Asmara Indahingwati. “Kajian Penerapan Sop Pada Karyawan Divisi Operasional Pt Jaya Ekspress Transindo Dc Sidoarjo.” Jurnal Ilmu Dan Riset Manajemen2 1, no. 6 (2019): 15–22.

Wibowo, Richard Jatimulya Alam. “Urgensi Pembaharuan Hukum Ketenagakerjaan Indonesia Untuk Mengakomodasi Perlindungan Hubungan Kemitraan.” Jurnal Ketenagakerjaan 18, no. 2 (2023): 109–23. https://doi.org/10.47198/jnaker.v18i2.211.

“Www.Hukumonline.Com,” 2003.