Breach of Contract in Digital Transactions on the Itemku Platform: A Case Study of Consumer Rights Violations in Streaming Subscription Services

Fernando Tantaru; Valentino Dinatra Soplantina

doi:10.47268/ballrev.v6i1.2423

Breach of Contract in Digital Transactions on the Itemku Platform: A Case Study of Consumer Rights Violations in Streaming Subscription Services

Fernando Tantaru⁽¹⁾, Valentino Dinatra Soplantina⁽²⁾

(1) Faculty of Law, Study Programs Outside the Main Campus, Universitas Pattimura, Tiakur, Indonesia
(2) Birmingham Law School, University of Birmingham, Birmingham, United Kingdom
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Corresponding Author

Abstract

Introduction: This article examines the issue of breach of contract in digital transactions on the Itemku platform, focusing on consumer rights violations in streaming subscription services. The study investigates the inadequacies in existing consumer protection laws in Indonesia, particularly regarding digital commerce.

Purposes of the Research: The purpose of this research is to analyze the legal responsibilities of digital platforms in preventing breaches by third-party sellers and to explore the available legal remedies for consumers facing violations of their rights in the digital marketplace.

Methods of the Research: Employing a normative legal research method, this study utilizes a statutory and conceptual approach to assess the current legal framework and its implications for consumer protection.

Results Main Findings of the Research: The findings reveal significant gaps in legal protections for consumers in digital transactions, particularly regarding the accountability of platforms like Itemku. The research indicates that without effective regulatory measures, consumers remain vulnerable to various forms of breach. Recommendations include enhancing internal policies for seller accountability and adapting legal frameworks to better address the complexities of digital commerce.

Keywords

Breach of Contract; Consumer Rights; Digital Transactions; Legal Framework.

DOI

10.47268/ballrev.v6i1.2423

Published

2025-03-31

How To Cite

APA: Tantaru, F., & Soplantina, V. (2025). Breach of Contract in Digital Transactions on the Itemku Platform: A Case Study of Consumer Rights Violations in Streaming Subscription Services. Batulis Civil Law Review, 6(1), 11-18. DOI: https://doi.org/10.47268/ballrev.v6i1.2423.

IEEE: F. Tantaru, and V. Soplantina, "Breach of Contract in Digital Transactions on the Itemku Platform: A Case Study of Consumer Rights Violations in Streaming Subscription Services", Batulis Civ. Law Rev., vol. 6, no. 1, pp. 11-18, Mar. 2025. Accessed on: Apr. 8, 2025. [Online]. Available DOI: https://doi.org/10.47268/ballrev.v6i1.2423

Harvard: Tantaru, F., and Soplantina, V., (2025). "Breach of Contract in Digital Transactions on the Itemku Platform: A Case Study of Consumer Rights Violations in Streaming Subscription Services". Batulis Civil Law Review, Volume 6(1), pp. 11-18. [Online]. Available DOI: https://doi.org/10.47268/ballrev.v6i1.2423 (Accessed on: 8 April 2025)

Chicago: Tantaru, Fernando, and Valentino Dinatra Soplantina. "Breach of Contract in Digital Transactions on the Itemku Platform: A Case Study of Consumer Rights Violations in Streaming Subscription Services." Batulis Civil Law Review 6, no. 1 (March 31, 2025): 11-18. Accessed April 8, 2025. doi:10.47268/ballrev.v6i1.2423

Vancouver: Tantaru F, Soplantina V. Breach of Contract in Digital Transactions on the Itemku Platform: A Case Study of Consumer Rights Violations in Streaming Subscription Services. Batulis Civ. Law Rev. [Internet]. 2025 Mar 31 [cited 2025 Apr 8];6(1):11-18. Available from: https://doi.org/10.47268/ballrev.v6i1.2423

MLA 8th: Tantaru, Fernando, and Valentino Dinatra Soplantina. "Breach of Contract in Digital Transactions on the Itemku Platform: A Case Study of Consumer Rights Violations in Streaming Subscription Services." Batulis Civil Law Review, vol. 6, no. 1, 31 Mar. 2025, pp. 11-18, doi:10.47268/ballrev.v6i1.2423. Accessed 8 Apr. 2025.

BibTeX:

@article{BALLREV2423,
		author = {Fernando Tantaru and Valentino Dinatra Soplantina},
		title = {Breach of Contract in Digital Transactions on the Itemku Platform: A Case Study of Consumer Rights Violations in Streaming Subscription Services},
		journal = {Batulis Civil Law Review},
		volume = {6},
		number = {1},
		year = {2025},
		keywords = {Breach of Contract; Consumer Rights; Digital Transactions; Legal Framework.},
		abstract = {Introduction: This article examines the issue of breach of contract in digital transactions on the Itemku platform, focusing on consumer rights violations in streaming subscription services. The study investigates the inadequacies in existing consumer protection laws in Indonesia, particularly regarding digital commerce.Purposes of the Research: The purpose of this research is to analyze the legal responsibilities of digital platforms in preventing breaches by third-party sellers and to explore the available legal remedies for consumers facing violations of their rights in the digital marketplace.Methods of the Research: Employing a normative legal research method, this study utilizes a statutory and conceptual approach to assess the current legal framework and its implications for consumer protection.Results Main Findings of the Research: The findings reveal significant gaps in legal protections for consumers in digital transactions, particularly regarding the accountability of platforms like Itemku. The research indicates that without effective regulatory measures, consumers remain vulnerable to various forms of breach. Recommendations include enhancing internal policies for seller accountability and adapting legal frameworks to better address the complexities of digital commerce.},
				issn = {2746-8151},		pages = {11--18}			doi = {10.47268/ballrev.v6i1.2423},
				url = {https://fhukum.unpatti.ac.id/jurnal/ballrev/article/view/2423}
		}

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