Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas

Jihan Maisarah; Sarah Selfina Kuahaty; Theresia Louize Pesulima

doi:10.47268/tatohi.v2i9.1432

Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas

Jihan Maisarah⁽¹⁾, Sarah Selfina Kuahaty⁽²⁾, Theresia Louize Pesulima⁽³⁾

(1) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
(2) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
(3) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
email

Corresponding Author

Abstract

Introduction: Consumers as users of restaurant services include persons with disabilities who have the right to accessibility. However, the reality is that there are still many restaurants in Ambon city which have not fulfilled their obligation to provide accessibility facilities for persons with disabilities.

Purposes of the Research: This study aims to examine the accountability of business actors to consumers and consider resolving disputes between business actors and consumers with disabilities in public services.

Methods of the Research: The research method used is normative juridical with a statutory approach in the sources of primary, secondary, and tertiary legal materials. The technique of collecting legal materials is through library research and prescriptive analysis.

Results of the Research: The results of this study show the conditions in order to be able to immediately form actions in supervision and guidance as regulated in Article 29 paragraph (1) and Article 30 paragraph (1) to business actors in public services such as restaurants, to ensure the rights of consumers as regulated in the Law. -Consumer protection law. Enforcement of regulations through legal sanctions so that the fulfillment of consumer rights is truly fulfilled. According to the Consumer Protection Act, it can be in the form of a refund, or by providing compensation in accordance with the provisions of the applicable laws and regulations.

Keywords

Responsibility; Business Actor; Accessibility

DOI

10.47268/tatohi.v2i9.1432

Published

2022-11-30

How To Cite

APA: Maisarah, J., Kuahaty, S.S., & Pesulima, T.L. (2022). Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas. TATOHI: Jurnal Ilmu Hukum, 2(9), 923 – 934. DOI: https://doi.org/10.47268/tatohi.v2i9.1432.

IEEE: J. Maisarah, S.S. Kuahaty, and T.L. Pesulima, "Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas", TATOHI J. Ilmu Huk., vol. 2, no. 9, pp. 923 – 934, Nov. 2022. Accessed on: May. 9, 2025. [Online]. Available DOI: https://doi.org/10.47268/tatohi.v2i9.1432

Harvard: Maisarah, J., Kuahaty, S.S., and Pesulima, T.L., (2022). "Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas". TATOHI: Jurnal Ilmu Hukum, Volume 2(9), pp. 923 – 934. [Online]. Available DOI: https://doi.org/10.47268/tatohi.v2i9.1432 (Accessed on: 9 May 2025)

Chicago: Maisarah, Jihan, Sarah Selfina Kuahaty, and Theresia Louize Pesulima. "Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas." TATOHI: Jurnal Ilmu Hukum 2, no. 9 (November 30, 2022): 923 – 934. Accessed May 9, 2025. doi:10.47268/tatohi.v2i9.1432

Vancouver: Maisarah J, Kuahaty SS, Pesulima TL. Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas. TATOHI J. Ilmu Huk. [Internet]. 2022 Nov 30 [cited 2025 May 9];2(9):923 – 934. Available from: https://doi.org/10.47268/tatohi.v2i9.1432

MLA 8th: Maisarah, Jihan, Sarah Selfina Kuahaty, and Theresia Louize Pesulima. "Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas." TATOHI: Jurnal Ilmu Hukum, vol. 2, no. 9, 30 Nov. 2022, pp. 923 – 934, doi:10.47268/tatohi.v2i9.1432. Accessed 9 May. 2025.

BibTeX:

@article{TATOHI1432,
		author = {Jihan Maisarah and Sarah Kuahaty and Theresia Pesulima},
		title = {Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas},
		journal = {TATOHI: Jurnal Ilmu Hukum},
		volume = {2},
		number = {9},
		year = {2022},
		keywords = {Responsibility; Business Actor; Accessibility},
		abstract = {Introduction: Consumers as users of restaurant services include persons with disabilities who have the right to accessibility. However, the reality is that there are still many restaurants in Ambon city which have not fulfilled their obligation to provide accessibility facilities for persons with disabilities.Purposes of the Research: This study aims to examine the accountability of business actors to consumers and consider resolving disputes between business actors and consumers with disabilities in public services. Methods of the Research: The research method used is normative juridical with a statutory approach in the sources of primary, secondary, and tertiary legal materials.  The technique of collecting legal materials is through library research and prescriptive analysis.Results of the Research: The results of this study show the conditions in order to be able to immediately form actions in supervision and guidance as regulated in Article 29 paragraph (1) and Article 30 paragraph (1) to business actors in public services such as restaurants, to ensure the rights of consumers as regulated in the Law. -Consumer protection law. Enforcement of regulations through legal sanctions so that the fulfillment of consumer rights is truly fulfilled. According to the Consumer Protection Act, it can be in the form of a refund, or by providing compensation in accordance with the provisions of the applicable laws and regulations.},
				issn = {2775-619X},		pages = {923--934}			doi = {10.47268/tatohi.v2i9.1432},
				url = {https://fhukum.unpatti.ac.id/jurnal/tatohi/article/view/1432}
		}

RefWorks:

Citation format: Download Citation:

http://dewara.com/huruf-braille/ http://kbbi.web.id/fasilitas. http://dewara.com/huruf-braille/ http://dewara.com/huruf-braille/ diakses tanggal 10 Februari 2022, 15.35 Johanes Gunawan, “Pemberlakuan Undang-Undang Perlindungan Konsumen Terhadap Lembaga Pelayan Umum”, Pro Justitia, Jurnal Hukum Triwulan Universitas Katolik Parahyangan, Tahun 19 Nomor 4, Oktober 2001 John M. Echols dan Hassan Shadily. 2000. Kamus Inggris Indonesia. Jakarta: Gramedia. (Kamus). Putri A. Priamsari, “Hukum yang Berkeadilan bagi Penyandang Disabilitas”, Masalah Masalah Hukum, Vol. 48. Tjepy F Aloewie, 2000. Pemerataan dan Usaha Membuka Pintu Bagi Tenaga Kerja Penyandang Cacat, Makalah Rapat Peduli Penyandang Disabilitas, Instansi dan LBK di Wilayah Jakarta. Theresia Louize Pesulima, Jenny Kristiana Matuankotta, Sarah Selfina Kuahaty, (2021) “Perlindungan Konsumen terhadap Peredaran produk” SASI vol. 27 No.2 160-171

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Dublin Core		PKP Metadata Items	Metadata for this Document

1.	Title	Title of document	Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas

2.	Creator	Author's name, affiliation, country	Jihan Maisarah; Fakultas Hukum Universitas Pattimura, Ambon; Indonesia

2.	Creator	Author's name, affiliation, country	Sarah Selfina Kuahaty; Fakultas Hukum Universitas Pattimura, Ambon; Indonesia

2.	Creator	Author's name, affiliation, country	Theresia Louize Pesulima; Fakultas Hukum Universitas Pattimura, Ambon; Indonesia

3.	Subject	Discipline(s)

3.	Subject	Keyword(s)	Responsibility; Business Actor; Accessibility

4.	Description	Abstract	Introduction: Consumers as users of restaurant services include persons with disabilities who have the right to accessibility. However, the reality is that there are still many restaurants in Ambon city which have not fulfilled their obligation to provide accessibility facilities for persons with disabilities.Purposes of the Research: This study aims to examine the accountability of business actors to consumers and consider resolving disputes between business actors and consumers with disabilities in public services. Methods of the Research: The research method used is normative juridical with a statutory approach in the sources of primary, secondary, and tertiary legal materials. The technique of collecting legal materials is through library research and prescriptive analysis.Results of the Research: The results of this study show the conditions in order to be able to immediately form actions in supervision and guidance as regulated in Article 29 paragraph (1) and Article 30 paragraph (1) to business actors in public services such as restaurants, to ensure the rights of consumers as regulated in the Law. -Consumer protection law. Enforcement of regulations through legal sanctions so that the fulfillment of consumer rights is truly fulfilled. According to the Consumer Protection Act, it can be in the form of a refund, or by providing compensation in accordance with the provisions of the applicable laws and regulations.

5.	Publisher	Organizing agency, location	Faculty of Law Pattimura University

6.	Contributor	Sponsor(s)

7.	Date	(YYYY-MM-DD)	2022-11-30

8.	Type	Status & genre	Peer-reviewed Article

8.	Type	Type

9.	Format	File format	PDF

10.	Identifier	Uniform Resource Identifier	https://fhukum.unpatti.ac.id/jurnal/tatohi/article/view/1432

10.	Identifier	Digital Object Identifier	10.47268/tatohi.v2i9.1432

11.	Source	Title; vol., no. (year)	TATOHI: Jurnal Ilmu Hukum; Vol 2, No 9 (2022): Volume 2 Nomor 9, November 2022

12.	Language	English=en	en

13.	Relation	Supp. Files

14.	Coverage	Geo-spatial location, chronological period, research sample (gender, age, etc.)

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