Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas
), Sarah Selfina Kuahaty(2), Theresia Louize Pesulima(3)
(1) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
(2) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
(3) Fakultas Hukum Universitas Pattimura, Ambon, Indonesia
Corresponding Author
Abstract
Introduction: Consumers as users of restaurant services include persons with disabilities who have the right to accessibility. However, the reality is that there are still many restaurants in Ambon city which have not fulfilled their obligation to provide accessibility facilities for persons with disabilities.
Purposes of the Research: This study aims to examine the accountability of business actors to consumers and consider resolving disputes between business actors and consumers with disabilities in public services.
Methods of the Research: The research method used is normative juridical with a statutory approach in the sources of primary, secondary, and tertiary legal materials. The technique of collecting legal materials is through library research and prescriptive analysis.
Results of the Research: The results of this study show the conditions in order to be able to immediately form actions in supervision and guidance as regulated in Article 29 paragraph (1) and Article 30 paragraph (1) to business actors in public services such as restaurants, to ensure the rights of consumers as regulated in the Law. -Consumer protection law. Enforcement of regulations through legal sanctions so that the fulfillment of consumer rights is truly fulfilled. According to the Consumer Protection Act, it can be in the form of a refund, or by providing compensation in accordance with the provisions of the applicable laws and regulations.Keywords
DOI
10.47268/tatohi.v2i9.1432
Published
2022-11-30
How To Cite
@article{TATOHI1432,
author = {Jihan Maisarah and Sarah Kuahaty and Theresia Pesulima},
title = {Tanggung Jawab Pelaku Usaha Restoran Atas Penyediaan Aksesibilitas Bagi Konsumen Penyandang Disabilitas},
journal = {TATOHI: Jurnal Ilmu Hukum},
volume = {2},
number = {9},
year = {2022},
keywords = {Responsibility; Business Actor; Accessibility},
abstract = {Introduction: Consumers as users of restaurant services include persons with disabilities who have the right to accessibility. However, the reality is that there are still many restaurants in Ambon city which have not fulfilled their obligation to provide accessibility facilities for persons with disabilities.Purposes of the Research: This study aims to examine the accountability of business actors to consumers and consider resolving disputes between business actors and consumers with disabilities in public services. Methods of the Research: The research method used is normative juridical with a statutory approach in the sources of primary, secondary, and tertiary legal materials. The technique of collecting legal materials is through library research and prescriptive analysis.Results of the Research: The results of this study show the conditions in order to be able to immediately form actions in supervision and guidance as regulated in Article 29 paragraph (1) and Article 30 paragraph (1) to business actors in public services such as restaurants, to ensure the rights of consumers as regulated in the Law. -Consumer protection law. Enforcement of regulations through legal sanctions so that the fulfillment of consumer rights is truly fulfilled. According to the Consumer Protection Act, it can be in the form of a refund, or by providing compensation in accordance with the provisions of the applicable laws and regulations.},
issn = {2775-619X}, pages = {923--934} doi = {10.47268/tatohi.v2i9.1432},
url = {https://fhukum.unpatti.ac.id/jurnal/tatohi/article/view/1432}
}
http://dewara.com/huruf-braille/ http://kbbi.web.id/fasilitas. http://dewara.com/huruf-braille/ http://dewara.com/huruf-braille/ diakses tanggal 10 Februari 2022, 15.35 Johanes Gunawan, “Pemberlakuan Undang-Undang Perlindungan Konsumen Terhadap Lembaga Pelayan Umum”, Pro Justitia, Jurnal Hukum Triwulan Universitas Katolik Parahyangan, Tahun 19 Nomor 4, Oktober 2001 John M. Echols dan Hassan Shadily. 2000. Kamus Inggris Indonesia. Jakarta: Gramedia. (Kamus). Putri A. Priamsari, “Hukum yang Berkeadilan bagi Penyandang Disabilitas”, Masalah Masalah Hukum, Vol. 48. Tjepy F Aloewie, 2000. Pemerataan dan Usaha Membuka Pintu Bagi Tenaga Kerja Penyandang Cacat, Makalah Rapat Peduli Penyandang Disabilitas, Instansi dan LBK di Wilayah Jakarta. Theresia Louize Pesulima, Jenny Kristiana Matuankotta, Sarah Selfina Kuahaty, (2021) “Perlindungan Konsumen terhadap Peredaran produk” SASI vol. 27 No.2 160-171
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Copyright (c) 2022 Jihan Maisarah, Sarah Selfina Kuahaty, Theresia Louize Pesulima
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